Supplier Relationship Associate Manager

Job description

Supplier Relationship Associate Manager

The Position:

The Supplier Relationship Specialist is a dynamic role responsible for helping lead pieces of our Procurement SRM offering to our internal and/or commercial Procurement Business Process Services (BPS) clients. Within the role, there are 3 primary groupings of responsibilities corresponding to one or more of the different “jobs” the Specialist may be asked to perform:

· Supplier Manager (SM)
· Client Program Lead (CPL)
· SRM Consultant (SRMC)

We are looking for a Supplier Manager/SRM Consultant to support our Global Contractor Exchange (Cx) category team to provide support for our most strategic Cx suppliers. The role focuses on optimizing performance of our global providers, and collaborating with Global Cx leadership and the suppliers to facilitate further supplier innovation and value creation to Accenture.

Essential Duties and Responsibilities:

The Supplier Manager job is unique to the internal Accenture client and has responsibilities for managing 1 or more strategic supplier relationships. These suppliers are typically core to Accenture Operations commercial offerings (e.g. HR BPO, Supply Chain BPO, Procurement BPO, etc.) or our corporate functions (HR, Contingent Labor, etc.). In this role, you will be responsible for:

· Managing the supplier relationship across in-scope SRM services including Performance Management, Risk and contractual compliance, Buying Support and Financial Management including
· Facilitating quarterly business reviews
· Working with the business leads and supplier to agree to action plans for low performers and suggesting actions when suppliers are non compliant,
· Working with Cx and business Leadership to steer innovation discussions and help drive value creation opportunities to Accenture.
· Issue Escalation Management
· Client and supplier stakeholder management
· Scorecard design and development
· Supplier continuous improvement
· Savings realization

The Client Program Lead position is for both internal and commercial clients. In this job, you will be responsible for:

· Day-to-day SRM delivery responsibility (scope, timeliness, quality, costs, savings) across all in-scope services and suppliers for 1 or more clients
· Account Management and Front office (aka Practice) relationship management and coordination
· Status reporting
· Back-office coordination and management
· Leading Supplier Segmentation activities
· Providing SRM subject matter expertise to Front and Back Office functions
· Collaboration with Supplier Managers, Backoffice and support resources
· Stakeholder management, build and maintain positive client relationships

The SRM Consultant job is primarily for the internal client. In this job, you will generally have the following responsibilities:
· Executing a mixture of SRM activities across suppliers for 1 or more internal client customers (e.g. travel, HR, facilities, etc.)
· Conducting as-is vs. to-be SRM activity analysis and identifying the gaps,
· Proposing and drafting to-be governance models,
· Preparing for and helping facilitate “umbrella” governance activities
· Conducting spend/Authorized Buying Channels Analysis,
· Conducting contract reviews and analysis for potential compliance activities.
· Lead performance scorecard and/or survey development,
· Lead creation of SRM leadership Dashboard' and Risk Assessment Reporting,
· Lead conduct of SRM Overview sessions and guidance and help maintain the SRM Handbook for training of local teams and stakeholders.

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Desired profile

Qualifications :

Basic Qualifications:

·  Bachelor's degree
·  Skillful in Microsoft Office Suite, specifically PowerPoint & Excel
·  Minimum 6 years' experience in Supplier Management experience, Procurement experience and/or experience in a supplier operational capacity
·  Minimum 3 years business operations management
·  Minimum 3years of Project Management experience
·  Minimum 3 years of experience working with virtual and cross functional teams
·  Minimum 2 years of experience in client facing roles – directly responsible for delivering on significant pieces of scope, quality, budget, resources, and schedule
·  Minimum 3 years of experience and demonstrated ability to review and understand supplier agreements, standard T&C's, and their relationship to commercials
·  Minimum 3 years of experience authoring and/or leading the review of key, post sourcing, contractual documents such amendments or Statements of Work

Preferred Qualifications:

·  Strong communication skills – ability to drive effective communications with senior internal leadership and suppliers
·  Knowledge of Contingent Labor category and staffing industry market
·  Strong Issue escalation management experiences and skills
·  Proven experience working with and influencing multiple stakeholders including senior leadership
·  Proven ability to work creatively and analytically in a problem-solving environment
·  Demonstrated ability to proactively and independently lead delivery of operational activities
·  Project management skills
·  Quality Program experience
·  Proven negotiation skills

Professional Skills:

·  Proven experience working with and influencing multiple stakeholders including senior leadership
·  Strong knowledge of contingent labor category and/or experience in or ability to research and understand additional categories as assigned
·  Strong communication skills – ability to drive effective communications with senior internal and client leadership
·  Proven ability to work creatively and analytically in a problem-solving environment
·  Demonstrated ability to proactively and independently lead delivery of operational activities

·  Ability to drive or support transformational change
·  Solid multi-phase project management skills
·  Manage diverse teams to maximize performance and accomplish the business outcome
·  Manage and resolve team/personnel performance issues

Travel Requirements:

·  This position may require travel of up to approximately 10% to supplier related meetings depending on SRM demand

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .