Service Management Consulting Consultant

Job description

Organization: Accenture Operations
Location: Location Negotiable
Travel: Up to 100% (Monday – Friday)
Level: Consultant

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Service Management

Whether our clients are embarking on an IT Transformation program; want to leverage the power of Service Management across IT or the wider enterprise; or would like to explore adopting “as a Service” benefits, our Service Management practice is positioned to help. We are guiding the way organizations work, by placing a service-oriented lens on the activities, tasks, and processes that make up the typical day to day service delivery environment. At Accenture, Service Management is redefining the processes, technology and governance to enable leaner, more efficient and more responsive service delivery models.
Responsibilities may include:
·  This position will vary in the scope of project responsibilities; however generally this position will focus on designing and delivering technical solutions such as IT Discovery solutions, Configuration Management solutions, IT Asset Management solutions, IT Monitoring solutions, IT Service Desk solutions, Enterprise Service Portals and Business Process monitoring solutions.
·  Designing and implementing ITIL based processes and operational tools at the enterprise level
·  Implementing systems management solutions to deliver client value at the enterprise level
·  Managing large projects and detailed technical planning
·  Generating detailed documentation
Candidate should demonstrate experience in the following areas:
·  Candidates will demonstrate experience with industry leading, ITIL based processes that support effective Service Management, management of public, private and hybrid cloud and the “as a service” ecosystem.
·  Candidates will demonstrate technical skills in one of more of the following HPE software products:
·  HPE Operations Bridge
·  HPE OneView
·  HPE BSM
·  HPE Universal Discovery
·  HPE UCMDB
·  HPE Application Performance Management
·  HPE NNMI
·  HPE OMI
·  HPE Operations Analytics
·  HPE Operations Orchestrator
·  HPE Service Automation
·  HPE Database and Middleware Automation
·  HPE Service Asset
·  HPE Service Manager
·  HPE Release Control
·  Candidates will demonstrate business effectiveness skills such as establishing roadmaps for deploying tools that optimize IT services.
·  Candidates will demonstrate skills in IT operations with a technical focus on the tools and technical solutions which enable IT Operations.
·  Candidates will demonstrate technical acumen to design relevant and efficient solutions to meet client goals and align with industry best practices.
·  Candidate will have a solid understanding of ITIL V3.

Desired profile

Basic Qualifications:
·  Minimum of two years of experience with ITIL oriented (operational or service management) processes, tools and governance models for service desk, service catalog, CMDB, change, availability, and/or performance monitoring management.
·  Experience working in/with IT and network operations center in developing and responding to incidents and problems
·  Experience working with monitoring framework technologies including HP, BMC, IBM and CA
·  Basic understanding of server OS and network infrastructure technologies
·  Basic understanding of integration/communication protocols including SNMP, webservice, CLI,
·  Minimum Bachelor's Degree
Professional Skill Requirements :
·  Proven success in contributing to a team-oriented environment
·  Proven ability to work creatively and analytically in a problem-solving environment
·  Desire to work in an information systems environment
·  Excellent leadership, communication (written and oral) and interpersonal skills
·  Professional services delivery or consulting skills
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).Applicants for employment in the US must have work authorization that does not now or in the future requires sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.