Service Designer (m/f) Fjord Berlin

Job description

Fjord is a leading design and innovation consultancy, working with clients to create useful and desirable digital services that create an emotional connection with the end user and help our clients differentiate in the market and generate growth. Fjord works with a range of companies across the telecom, energy, retail, finance, health and wellness and media sectors to design breakthrough experiences that make complex systems simple and elegant.

Founded in 2001, Fjord employs a diverse group of over 500 design professionals with expertise in business, design, research and technology. With 15 global creative hubs in Berlin, Helsinki, Istanbul, London, Madrid, Milan, New York, Paris, San Francisco, Sao Paolo, Stockholm and Sydney, Fjord is a truly global player. Fjord's vision is to become the leading provider of innovation services worldwide – “Rewiring business by design”. This ambition and Fjord's global reach resulted in the acquisition of Fjord by Accenture in 2014.

Fjord operates as a wholly owned but independent company within Accenture. By leveraging Accenture's vast business network and global technology expertise, Fjord can play an even more ground-breaking role with clients; to imagine, design and build new services, from idea to successful market launch.

Our clients are more diverse than ever. Our projects more varied than ever – in scope, type, and levels from the C-suite. Our design team is thriving like never before because they are learning to address new challenges that every project brings. If you think the word ‘digital' means everything, and nothing, simultaneously, we'd love to hear from you.

What a Service Designer does @ Fjord

Tasks
·  Design and develop service concepts
·  Conduct qualitative and quantitative field research using design research techniques
·  Analyze and synthesize field and online data to identify main insights and translate them into service concepts
·  Visualize, prototype and test your service concepts
·  Present to clients, facilitate workshops and host co-creation sessions
·  You will use strategic thinking to produce solutions which take into account both user needs and business goals
·  Create customer stories and visualize them
·  Gather, analyze and establish service requirements

Tools of the trade
·  Adobe Creative Suite
·  Pen, paper and post-it
·  Proficient in a variety of methods to convey ideas and concepts (e.g. storyboards, wireframes, prototypes, etc)
·  Fluent with design research techniques, storytelling and presentation skillse Creative Suite

Desired profile

·  1-3 years of practical experience: Graduated in design, research or another relevant educational background
·  Passionate about design solutions, concept development and design research
·  Able to tackle problems analytically and innovatively
·  Experience with applying user-centered design processes while working collaboratively with customers
·  Customer centricity is what you want do!
·  Working with cross-functional teams including engineering, product management and user research
·  Team player with a sense of humor

We are looking forward to receiving your CV and portfolio in English!