Scaled Abuse Operations Data Analyst - Arabic
San Francisco (San Francisco County) Bachelor's Degree IT development
Job description
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.
Job Description
Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal Customer Service .
Customer Service professionals apply interpersonal skills to enhance customer satisfaction, including case management, customer care and relationship management, and build rapport to optimize success. Ability and confidence to operate effectively with all levels within the client-Accenture organizations.
A professional at this position level within Accenture has the following responsibilities: Analyzes and solves problems that are low complexity and may be routine in nature where answers can be readily obtained. Interacts with peers within Accenture before updating supervisors. Likely has limited direct exposure with non-management levels at a client and/or within Accenture. Receives moderate of level instruction on daily work tasks and detailed instructions on new assignments. Decisions impact own work and may impact the work of others. Individual contributor as a part of a team, with a focused scope of work.
The Scaled Abuse Operations team protects the client's ecosystem by fighting spam, fraud and abuse in the application vertical. The Scaled Abuse Operations team ensures policy compliance for the client's expanding base of developers, advertisers, publishers, and users. We partner with Engineering to combat large scale networks of fraudsters and spammers. Data Analysts are focused on scaling abuse operations through signals analysis and automation.
You are passionate about technologies as well as providing top notch support for our growing mobile developer and user community. You are a self starter, and love investigating large sets of data to identify abusive patterns. You have a desire to keep the client's free of spammers, and the motivation to drive processes to achieve an abuse free store.
Responsibilities:
Perform investigations to catch fraudsters, enforce our product policies, learn spam patterns, and identify product vulnerabilities.
Collaborate with cross functional stakeholders such as Engineering, Sales, and Legal to increase automation, update policies, fix product loopholes, and provide a better online experience for our users.
Enhance our operational workflows via process improvements and identify opportunities for automation.
Desired profile
Basic Qualifications
Minimum of 2 years of experience in process optimization with strong analytical, troubleshooting, and problem solving skills
Minimum of 1 year of experience reading Arabic
Minimum of 1 year of experience with MySQL
Preferred qualifications
Bachelor's degree
Speaking and writing in Arabic
1+ years relevant work experience, including a background in data analysis and workflow optimization
Experience with client's developer platforms , Cloud Platform, Chrome Web Store, etc. .
Ability to read, write, and understand source code written in C , Python, HTML CSS, and or JavaScript.
Ability to manage multiple competing priorities in a fast paced, constantly changing environment.
Professional Skill Requirements
Good financial acumen and financial analysis and diagnosis skills
Proven success in contributing to a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Excellent leadership, communication (written and oral) and interpersonal skill
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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