Sales & Marketing Agent

Job description

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

Job Description

Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.
A professional at this position level within Accenture has the following responsibilities:

· Solves routine problems largely through precedent and referral to general guidelines .
· Interacts within own team and with direct supervisor.
· Receives detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
· Decisions impact own work.
· Individual contributor as a part of a team, with a predetermined, focused scope of work .

Duties
· Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
· Improve client's experience by driving optimal and appropriate product adoption
· When applicable, manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
· When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
· Become an expert on all Social Media Advertising solutions.
· Ability to identify trends and solve problems.
· Providing vital product insights & feedbacks, from their own experience using the Social Media Products and sharing the feedback from the Social Media Advertisers.
· Champion and produce success stories for advertisers who have had success in growing their business by using the Social Media products.
· Use a variety of tools to be able to properly communicate and drive Advertiser's business to success.

Desired profile

Qualifications :

Basic Qualifications
·  1 year of experience in Customer Service
·  High School Diploma or equivalent
·  Good to excellent computer skills with technical expertise

Preferred Qualifications

·  Technical experience, digital experience a plus
·  Experience using social media
·  Experience in working in a sales environment with sales targets or quotas
·  Familiarity with online advertising products

Professional Skill Requirements
·  Excellent listening and interpersonal skills
·  Exceptional grammar and typing accuracy skills
·  Superior writing skills
·  Good to excellent computer skills
·  Ability to work independently and exercise good judgment
·  Dedication to continuous improvement and customer service excellence
·  Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
·  Professional customer service skills with a strong phone presence solutions mindset, helping nature, passion for the customer and customer experience
·  Ability to work creatively and analytically in a problem-solving environment
·  Identify areas where clients can improve how they use our solutions
·  Self-driven with attention to detail and follow through
·  Eagerness to contribute in a team-oriented environment
·  Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 506,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

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