Roster Management Analyst

Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

OVERALL PURPOSE OF JOB
Scheduling work-force based on laid down guidelines using Work-force Management tool. Managing the work-force on real time basis based on prescribed guidelines using work-force Management tool ,Cisco & Client Application

DUTIES AND RESPONSIBILITIES:
· Maintains overall accuracy of Roster Data in the tool
· Process request for activation and deactivation of access in the SRT tool
· Process roll in and roll off requests of operations in the HB App
· Sends reports related to head count
· Conducts regular audit, validation and governance to ensure timely submission of requests by operations
· Conduct calibration with PMO team
Working Conditions
· Moderate to no travel depending on project involvement
· Client holidays are observed
· Cyclical work shift including work hours at night
· Overtime may be required

Desired profile

Qualifications :

KEY QUALIFICATIONS/SKILLS
·  Ability to work independently, multi-task and meet deadlines
·  Analytical interpretation of data
·  Proficiency in Microsoft Excel
·  Knowledgeable in any WFM Software e.g. EWFM, BluePumpkin, IEX
·  Must be able to work with all levels of the organization in capturing, managing and communicating metrics
·  Excellent written and verbal communication skills
·  Workforce Management experience required
·  Bachelor's Degree holder

Other skills

·  Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously
·  Adaptable to learn new processes, concepts, and skills.
·  Demonstrates the ability to work as part of a team adding positive attitude and business focus
·  Ability to work in a fast-paced work environment
·  Enjoying challenging opportunities
·  Ability to communicate in a dynamic environment throughout all management levels
·  Ability to solve urgent matters and work under pressure
·  Reliable, proactive approach to entrusted tasks
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.