North America HR Shared Services Team Lead

Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

The role is responsible for leading HR Shared Services team to provide HR operational services to the designated client to support the client employees across the North America region. The Human Resources employee service personnel will be responsible for managing the day to day HR service delivery for a group of onsite team to ensure the team performance and morale.

Key Responsibilities:

· Be able to achieve the SLA target and client satisfaction
· Processes within the HR Service Centre client site to provide personnel administration support in accordance with the following processes, including but not limited to onboarding off boarding administration, domestic transfer and cross boarder transfer administration, employees document management, verification letter, contract management, leave management, benefits administration and employee queries
· Provide consistent advice and support on relevant HR process to BU HR teams global HRSSC team and individual employees
· Maximize the effectiveness of team work within the HR Service Centre by providing assistance to team leads or other team members in busy periods
· Continuously improve HR processes by undertaking regular reviews
· Build and manage the key stakeholder relationship and expectation incl. but not limited to client local HR team and global HR HRSSC in Hangzhou.

Desired profile

Qualifications :

Basic Qualifications:

·  Minimum of 3 years customer service and/or customer contact center experience
·  Must be Bilingual- Mandarin & English fluently

Preferred Qualifications:

·  Bachelor's Degree
·  Able to work at appropriate level of over time to meet challenged timeline requirement
·  Solid communication and interpersonal skills
·  Strong customer focus
·  Good organizational skills
·  Flexibility and teaming skills
·  Strong analytical and problem-solving skills
·  Demonstrated willingness to work in a flat team structure and develop a range of HR competences
·  Bilingual- Mandarin & English

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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