Mobilization Associate Manager

Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

Outsourcing professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Outsourcing professionals may be based at a client's office or in one of Accenture's 50 delivery centers around the world.

Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.

The Mobilization Specialist works across clients to provide support during solution realization and service transition activities by contributing specialized knowledge and experience. Execute and track issue identification and resolution, and customer relationship maintenance of identified work streams. Participate in solution architecture planning activities through the transition of work to ensure that Accenture is able to begin delivering on the outsourcing engagement

Responsibilities/Authorities

Mobilization
Mobilization (which means Due diligence, Service Transition and Solution Realisation) is the programme of activities through which a new outsourcing deal is brought into an Accenture Delivery Centre. Team member will participate in and/or lead one or more of the following work streams in a transition programme.
· Knowledge Capture: Documenting and learning existing procedures and systems
· Knowledge Transfer: Training or facilitating training of the various centre members performing the operation

To a lesser extent, activities also include :
· Communication: Planning, managing and delivering a programme of communication to all affected stakeholders.
· People Transfer: Supporting recruiting to staff up the deal or, in a transfer scenario, managing the transfer of staff from a client organisation into Accenture in accordance with regulations.
· Service Management: Implementing an initial Service Management Framework.
· Financial Management: Supporting establishment of the finance related organization, tools and processes.
· Technology & Work Environment: Supporting design and implementation of the appropriate work environment.
· Centre Operations Set up: Supporting the Centre and deal operational management to prepare for go-life through to the point at which service delivery is stabilised.

A Mobilization Team Member may work across all or any of the areas above, or may assume overall project management responsibility for the Mobilization programme, or to participate in ad-hoc projects focused on Transformation, Continuous Improvement and Quality.

Solution Planning
Solution Planning is the process of identifying the ‘as is', designing the ‘to be' and planning sound, deliverable solutions.

Generally, the Mobilization team Member will take the Solution Planning lead role for a particular deal going to China BPO DC , reporting in to the overall Solution Architect in the onshore team. The onshore deal team will do the majority of the ‘as is' identification with some involvement from China DC, but the bulk of the local team's work will be the planning.

Typical activities of the Mobilization Team Member will include:
· Providing deal teams with all relevant background material relating to the China BPO DC.
· Cost modelling (i.e. working out the operating costs if the deal were to be run in the Centre and helping deal teams build their overall business case.
· Process analysis – assisting deal teams to (a) understand ‘as is' processes (b) decide the offshore scope and (c) how the onshore/offshore interfaces will work (this includes recommendations for changes to processes). This work feeds into the design of the Service Model.
· Helping deal teams incorporate the Centre (or Accenture-wide) capabilities (assets, tools) into the deal solution.
· Communication to deal teams how their deal will operate in the centre, including the areas of the Process, Performance Management, Culture, Organization, Competency, Applications, Equipment, Infrastructure, as well as Governance.
· Mastering and promoting the use of Solution Planning methodology, global best practices, models, tools and techniques.
· Keeping up to date with competitor practice.
· Providing input into transition planning and estimating.

Desired profile

Qualifications :

Education & Working Experience
·  Bachelor degree or its equivalent
·  Minimum 6 years of working experience in large multi-national companies
·  Background in business processes (accounting and finance, HR, logistics, procurement, quality, infrastructure…)
·  Background in delivering Transition or change projects within large multi-national organizations. Experience may include organization design, process design and implementation, organization and service measurement, facilities planning and implementation, service management design and implementation, quality design and implementation.
·  Project Management experience required
·  Excellent English skills required (both oral and written English)
·  Japanese skills is an advantage
·  Operational management experience, particularly in an Outsourcing or in an internal business process is an advantage.
·  Experience of managing others preferred
·  Experience of working in diverse cultural environment required
·  Minimum 1 year experience of the following: either accounting and finance, or HR, logistics, procurement, quality, infrastructure, delivering change projects, project management and operational management experience respectively but can be concurrent