Measurement & Reporting Associate

Job description

PURPOSE OF JOB:

Ensure ad hoc/standard operational reports are delivered accurately/on time. Analyze designated performance measures/reports including financial, satisfaction and operational metrics. Perform root cause analysis (for example customer satisfaction surveys) where required. Work with other functional teams to access/ understand data to be analyzed and identify process improvement opportunities. Coordinate across multiple operations/teams to add reporting insight and support reporting needs if needed.

MAIN ACTIVITIES / TASKS:

· Deliver timely ad hoc and standard operational reports
· Identify drivers that positively/negatively affect the data
· Manage ad-hoc analysis and reporting requests
· Work with process Subject Matter Experts (SMEs) from each functional team
· Assist in designing insightful report views (excel-based or tool-based or dashboards)
· Provide regular and ad-hoc results interpretation to Accenture management as requested
· Build and maintain customized Analysis Methodology Perform proactive analysis
· Utilize data to identify trends and opportunities for improvement
· Analyze trends, data, notes, root cause analysis etc
· Utilize tools to perform root cause analysis on factors impacting the business
· Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients
· Define business and functional requirements to support tools used by customers
· Support software release cycles for ongoing maintenance of tools used by customers
· Act as Analysis Methodology SME Act as a SME on statistical tools/techniques.

Desired profile

Qualifications :

COMPETENCES AND EXPERIENCE:

·  Reporting & Analytics
·  Data Analytics and Interpretation

EDUCATION:

·  Matric
·  Must be proficient in Microsoft Excel