Operations Team Lead

Job description

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.

Job Description
A professional at this position level within Accenture has the following responsibilities: Analyzes and solves problems that are lower complexity and may be routine in nature, requiring varied responses depending on the situation. Interacts with peers within Accenture before updating supervisors. Likely has some interactions with non-management levels at the client and/or within Accenture. Receives minimal instruction on daily work tasks and a moderate level of instruction on new assignments. Decisions impact own work and may impact the work of others. Individual contributor and/or oversees a small work effort and/or team.

The Operations Team Lead is responsible for daily supervision of a team (e.g. delivery, process) . They manage the workload of the team, may make work assignments, and have responsibility for developing team members. This role may be the escalation point for issue resolution and customer inquiries. The role manages effective internal/external client relationships within a defined area of responsibility. This role also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.

Key Responsibilities
· Management of a team of analysts, enforcing Accenture core values within the team and project, managing project operations, and making sure that SLAs are met on a daily basis.
· The Team Lead will be in charge of conducting daily huddles, week wrap up meetings and monthly one-on-ones with the analysts and the management team.
· Measurement and management of the team's success and will act as a Subject Matter Expert in all matters processed by the team.
· Monitor risk within operations to be able to escalate to management in a timely manner.
· Maintaining the production schedule, keeping track of holidays, sick leaves and leaves.

Desired profile

Basic Qualifications:
·  High School Diploma / GED required
·  1 year of management experience in an Operations environment
·  1 year of experience with operations metrics and reporting
·  1 year of experience with escalation management and managing projects to established SLA's.
Preferred Qualifications:
·  Bachelor's Degree Preferred
·  Experience in writing and/or content review and editing is highly desired
·  Experience in a customer-facing operations environment
·  Preferred experience managing project operations to daily goals and deliverables
Other Qualifications:
·  Active user of social media services
·  Demonstrate experience in technical work environments with highly tech savvy teams
·  Ability to work in fast-paced dynamic environment
·  Schedule flexibility
·  Good attention to detail

All of our professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.