LTS VIP Support Manager

Job description

Career Track: Client Delivery & Operations
Role: LTS Special Events Manager
Location: New York, NY

Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients' move ahead of the competition.

The Services workforce is made up of four groups: Client Operations, Project Based, Delivery Centers and BPO Businesses. Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office.

Job Summary:
Overall responsibility for technical support of the top executives at Accenture. This includes planning and support of individual technologies such as laptops, mobile devices, etc. as well as supporting key meetings. The focus of the meetings support are primarily those sponsored by the Office of the CEO as well as ones sponsored by other GMC members. Additional events may be supported as availability allows. The goal of the position is to maximize VIP productivity, avoid downtime and increase customer satisfaction with Accenture technologies and events. It is expected that events supported and attended by our key senior leadership have detailed planning and flawless execution. Key Responsibilities include Overall responsibility for global VIP support, Office of the CEO Events Management reporting on outcomes and updates on status for VIP activities Ensue tat new product and services are rolled out flawlessly to Accenture VIPs Participate and drive new product definition to balance services and customer satisfaction SLA Management, key metrics, customer satisfaction and service level maintenance Pursue continuous improvement opportunities Mentorship and teaming across LTS and GS groups Maintain and create vendor relationships

Desired profile

Qualifications :

Basic Qualifications:

• Minimum of 5 years of experience with workstation hardware and software support
• Minimum of 5 years of experience with IT service and people management
• Minimum of 5 years of experience with Management of effective client service relationships
• Minimum of 3 years of experience with Delivery of IT services in line with established service level agreements

Preferred Skill Requirements:
·  Bachelor Degree in related field
·  Desire to work in Technology Knowledge
·  Decision making
·  Good oral and written communication
·  Issue identification analysis and solving
·  Teamwork and collaboration
·  Work planning/estimating
·  Relentless proactive planning to eliminate issues and downtime.
·  Constant innovation to make Accenture tech better and faster.
·  Deep technical knowledge of all Accenture end user technologies.
·  Ability to get ahead of the curve and new technologies and learn it before customers start using it.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.