Location Services Analyst

Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .

Be the engine that powers Accenture, a $30 billion company that provides consulting and outsourcing services to more than 40 industries--including 89 of the FORTUNE 100, and governments around the world. Our Corporate Functions people offer the essential expertise that enables our more than 336,000 employees to deliver high performance to our clients. Whether you work directly with clients or manage important internal initiatives and efforts, you'll find amazing opportunities to make a measurable difference. Build a career at a company that can take you anywhere-join the Accenture Adventure.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture's workplace as a robust business function leveraging Accenture's business and technology strategies.

Job Description

The Location Services Analyst independently carries out all the services in his/her area(s) of responsibility and may oversee the work of team members. Scope may include wide range of Workplace Solutions customer services activities delivered at a location including space management, workspace set-up, technology, catering, document, switchboard, reception, floor support & other location services. Independently carry out tasks according to guidelines.

A professional at this position level within Accenture has the following responsibilities:
· Oversee operations and delivery of services within areas of responsibility ensuring compliance to policies and guidelines.
· Independently manage logistics of the customer experience and communicate as needed.
· Lead Office Operations teams to achieve the appropriate level of external and internal customer satisfaction.
· Provide coaching and supervision within the areas of responsibility.
· Act as a resource for questions from workgroup and customers.
· Oversee and assist with integration of new joiners.
· Build relationships with internal/external customers and stakeholders.
· Independently complete a wide range of services supporting the customer and facility operations.
· Assist each customer by providing individualized attention, accurate information, efficient service and timely follow-up.
· Prioritizes and completes assigned tasks following general guidelines to meet defined goals.
· Answer general inquiries, assist in resolving issues/concerns or direct to the appropriate resource.
· Problem-solve by drawing on knowledge of other departments utilizing network of contacts.
· Conduct quality assurance checks to ensure service standards are being met.
· Implement processes to deliver performance improvements supporting Accenture's Workplace Solutions strategy.
· Act as a point of contact with external providers ensuring adherence to service delivery outlined in the contracts.
· Conduct regular checks of the office environment and report any areas requiring maintenance or electrical attention.
· Perform administrative duties according to location guidelines.
· Carry out instructions for security, fire, health and safety and maintain records.
· May receive, review and process Office Operations invoices as per company guidelines including vendor set up, opening PO's, resolving billing issues and escalating as needed.
· Act as the point of contact for various Office Operations tools in the location, related to technical support and end user training.
· Ensure optimal workspace occupancy in the location.
· Set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment.
· Must be well versed with the multi-media technology offered at this location.
· Provide technical support/troubleshooting prior to and during meetings and events as needed.
· Provide basic technical support for standard office equipment (e.g., copiers and printers).
· Stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.).
· Maintain or coordinate just-in-time inventory of facility supplies according to location guidelines.
· Greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.
· Receive and relay incoming, outgoing and internal calls according to local guidelines.
· Process space reservation requests (assign and confirm space, catering and equipment).
· Receive, process, and deliver inbound and outbound, mail, packages and faxes.
· Distribute and track office security access cards.
· May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding.
· May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
· Move and track movement of customer storage to appropriate location.
· Prepare daily, weekly, and monthly reports associated with the office or workgroup.
· May be involved in actions related to programs or projects.
· Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Desired profile

Qualifications :

Basic Qualifications
·  Post-Secondary Education – college diploma or relevant certification
·  2+ years of experience in customer service delivery (hotel Industry experience an asset)
·  1-2 years of experience using Microsoft Office Suite (Word, Excel, Outlook)
Preferred Qualifications
·  Positive attitude and professional appearance
·  Strong team player
Professional Skill Requirements
·  Strong Organizational Skills
·  Strong Computer Skills
·  Strong Interpersonal and Communication Skills
·  Must be able to remain calm under pressure
·  Must be able to multi-task
·  Must be able to work independently
·  Must demonstrate sound business judgment
·  Must demonstrate critical thinking skills
·  Anticipate and proactively act on internal and external clients/customers' needs
·  Listens and articulates internal and external clients/customers' interests and expectations, while providing real-time information exchange
·  Must show initiative
·  Demonstrated teamwork and collaboration in a professional setting
·  Proven ability to work creatively and analytically in a problem-solving environment.
·  Excellent leadership, communication (written and oral) and interpersonal skill.
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law. Accenture is committed to providing employment opportunities to current or former members of the armed forces.

We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.

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