Learning Operations Coordinator

Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

The Learning Operations Coordinator will be the single point of contact for Learning Operations in a specific location and may be assigned to high-priority or “white-glove” stacks. They will provide leadership and direction in matters related to facility operations and scope/quality of services. The Learning Ops Coordinator plans and manages operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives.

Key Responsibilities:

· Provides leadership, direction, development and employee supervision within the areas of responsibility.
· Manages relations with client and internal leadership and stakeholders communicating with assigned high priority or “white glove” program facilitators, speakers, and/or participants with support of Coordinators as needed.
· Designs and implements programs and processes to deliver performance improvements to continually support client's Learning Operations strategy, including participating in sharing best practices across teams/locations.
· Oversees daily task load for coordination activities, ensuring quality and efficient delivery across a wide range of activities Coordinators execute such as workspace/meeting reservation and set-up, A/V support, catering, document services, floor operations support, space utilization management, stock and maintain appearance of classrooms, SWAG storage and setup, and/or other services.
· Performs administrative duties according to location guidelines.
· Conducts quality assurance checks to ensure service standards are being met.
· Supports Coordinators with hosting and greeting/directing employees and/or tours for non-employees attending session, training facilitators and guest speakers, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.
· May engage with vendors to process large-scale duplicating projects including copying, collating, assembly and binding.
· May assist with customer retrieval, return and/or destruction of documents, according to archival guideline.
· Problem-solves by drawing on knowledge of other departments utilizing network of contacts.
· Acts as a resource for questions from stakeholders and training participants.
· Supports tracking attendance/completion quality assurance for in-person sessions as required

Desired profile

Qualifications :

Basic Qualifications:
·  Minimum of 1 year project management or event planning
·  Minimum of 1 year customer service experience
Preferred Skills:
·  Bachelor's Degree
·  Able to manage cross-functional team relationships and serve as a single point of contact to handle questions and concerns with support of Onsite Coordinators as needed
·  Able to manage a team, as well as multiple activities simultaneously

Professional Skills Requirements:
·  Strong organizational skills
·  Ability to prioritize conflicting requirements
·  Passion for customer service
·  Positive attitude and ability to engage with new various stakeholders
·  Critical thinking problem solving skills
·  Conflict resolution, facilitation, negotiation
·  Good time management skills
·  Stakeholder Management Workplace Solutions

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.