Junior PST Analyst - Accenture - Belfast - Wizbii

Junior PST Analyst

  • By Accenture
  • Belfast (United Kingdom)
  • Communication / Community Management / Advertising

Job description

PST Junior Analyst

Responsibilities:
· Develop deep knowledge within a complex product group
· Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging
· Own tasks end-to-end until they are assigned to a specialist.
· Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome
· Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team
· Partner with product support group specialists to identify solutions to advertising bugs and product confusion
· Facilitate a high-end customer experience related to support for advertising bugs
· Mentor team members and own product support areas

Seeked profile

Qualifications :

Professional Skills:

·  1-2 years of technical support experience (ability to understand metrics)
·  Excellent oral and written communication skills required
·  Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
·  Aptitude to support complex products
·  Ability to overcome a product learning curve
·  Ability to think critically and problem solve
·  Ability to work in teams
·  SQL skillset is not required

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com




Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Here are some other vacancies your might like

Get a mail digest of vacancies that match your profile!
Thousand of vacancies are available for you on Wizbii :)

About Accenture

Entreprise internationale de conseils en management et technologies, Andersen Consulting a été créée en 1989. Issue du département conseil d’Arthur Andersen, la société devient Accenture (contraction d’Accent on the future) en 2001. Aujourd’hui dirigée par Pierre Nanterre et basée à Dublin, Accenture compte 289 000 collaborateurs intervenant dans plus de 120 pays. En 2013, l’entreprise a généré un chiffre d’affaires de 28,6 milliards de dollars. Experte en conseil en stratégie, en organisation et en développement et mise en œuvre de système d’information, Accenture travaille au service des plus grandes organisations du monde en les accompagnant sur la route de la performance comme le souligne son slogan High performance.Delivered. Autour des valeurs telles que la gestion responsable, le développement des talents ou la création de valeur, ce réseau mondial intervient également dans le domaine de l’externalisation. 

2381 vacancies open at Accenture

Find your next job on Wizbii,
the leading professional platform for youth's employment

Job vacancies

Jobs right at your fingertips!
Download