Indonesia Consulting – Customer Analytics Manager

Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

About Indonesia Consulting:
Indonesia Consulting is a Business Consulting arm of Accenture. We work with leading local leading clients across different verticals. We are part of global Accenture Capability Network with over 2,000 management consulting and strategy professionals work in the Capability Network at Accenture. Indonesia Consulting consists of professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.

Join Indonesia Consulting and always have the backing of the established brand of Accenture to deliver large scale transformational change. Grow your career and experience a stimulating, fast-paced environment working with prestigious clients on diverse projects to solve significant business challenges. You will deliver lasting impact as you work as part of a highly specialized team, combining overseas client-site work with opportunities based locally, and contribute to high performance through continuous collaboration and knowledge sharing. For more information visit www.accenture.com/capabilitynetwork .

Practice Overview:
The Customer Analytics team is aligned to the Consulting division of Accenture and works with our client's services organization. The team provides transformation services across five key offering namely Digital Servicing, Retention and growth, Field Services, Contact channels and Service Operations. These services help our clients optimize their cost to serve and improve revenue per customer.
The team is comprised of individuals who have great understanding of customer services function and span across various industries like CHT, FS, Utilities and Retail. The team leverages this diversified skills to deliver projects that helps drive quantifiable value to our clients.

We are looking for sharp, analytics heavy individuals who will help our clients realizing the full potentials of Customer Analytics. We work together with our client representatives from marketing strategy and operations in driving down their CPA, increasing customer life time value and decrease cost to serve through customer Analytics.

In the right hands (yours!) and handled strategically, the massive amounts of information our clients collect today can become their most valuable new asset. And the ability to gain actionable insights from that data is critical to produce tangible results. If you are passionate about helping clients make faster, smarter decisions to tackle their most complex business issues, we want to meet you.

Principal Duties And Responsibilities:
· Develop methodologies to support Customer Analytical project execution across Telcos & Internet, Financial Services, Retail, Automotive and Transportation.
· Develop predictive analytics based solutions for:
· Customer Segmentation
· Statistical Models across customer Lifecycle
· Attrition / Cross-Sell / Upsell Propensity Models
· Customer Lifetime Value
· Pricing Analytics
· Web Analytics
· Apply appropriate techniques, such as exploratory data analysis, regression, bootstrapping, trees, cluster analysis, survival analysis and so on
· Develop and articulate strategic recommendations based on rigorous data analysis
· Partner with client teams to understand business problems and marketing strategies

Desired profile

Qualifications:
·  MS in Statistics, Data Mining, Econometrics or related fields or MBA (Preferred)
Experience:
·  2-7 years of analytics overall experience, including at least 2 years of quantitative analysis for example in the Retail / FMCG Industry.
·  Hands on experience in Predictive analytics projects involving statistical modeling, customer segmentation etc.
·  MS in Statistics, Data Mining, Econometrics or related fields or MBA (Preferred)

Key Competencies and Skills:
·  Proficiency in one or more of analytical tools such as SAS product suite (Base Stat, E-miner, SAS EGRC), SPSS, SQL, KXEN and any other statistical tools such as R, Matlab etc.
·  Consulting skills and project management experience is preferred
·  Advanced Excel including VBA and PowerPoint skills is a must.
·  Excellent communication and interpersonal skills
·  Ability to tie analytic solutions to business/industry value and outcomes
·  Experience in professional services negotiations, deal shaping, and pricing
·  Enthusiasm in executing the end-to-end sales cycle while performing work within an account
·  Enthusiasm in supporting peers in designing and authoring proposals and RFPs

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.