Front office Assistant

Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Job Summary

Execute a wide range of routine Workplace Solutions customer services activities, delivered on-site at an Accenture location: scope covers activities at the Front Desk, Switchboard and/or Back Office. Carry out routine tasks according to guidelines and/or under supervision. It includes in particular reception and floor services, logistics (overtime meal and transportation), switchboard, mail & courier services, office supplies management, space management, parking management

Key Responsibilities

· Reception Services

• Greet/direct employees and visitors according to Accenture processes

• Provide information about the building facilities, such as location of departments or offices, employees within the company, or services provided

• Assist in answering questions, resolving issues/concerns or direct them to the appropriate resource, tracking requests using Siebel when applicable

• May act as a point of contact for external providers

Switchboard / Phone help desk

• Operate telephone switchboard to answer, screen, or forward calls, providing information

• Provide general on the phone help desk services tracking and routing requests to appropriate departments using Siebel

· Logistics (overtime meals, transportation and parking)

• Extract daily Overtime Meal requests & daily Transport requests from internal tool (OMS)

• Assist Accenture staff with the transport/food questions and complaints

• May be the intermediary between the transport service provider/Caterer and Accenture

• May process data for transport details at month end

• Organize periodic parking draw for Accenture

• Contribute to the preparation of the periodic reconciliations / reports (overtime meal/transportation/parking)

· Mail & Courier/Office Supplies

• Collect, sort, distribute, or prepare mails, messages, and courier deliveries (inbound and outbound)

• Maintain proper courier log/dispatch book

• Deliver office supplies / stationaries

• Maintain proper inventory and prepare the monthly office supplies reconciliation/report

Space Management

• Process meeting rooms reservation requests (assign and confirm space, catering and equipment)

Reporting and administrative tasks

• Perform administrative duties according to location guidelines

• Execute the daily front desk checklist

• Contribute to the preparation of daily, weekly, and monthly reports

Desired profile

Qualifications :

Educational Background

·  HSC or Diploma with work experience in similar position
·  1 - 3 years in similar position

Knowledge/Skills Requirements

·  Strong Customer care and public relations skills
·  Effective communication skills (French and English) – oral & written
·  Articulate, cordial, hospitable and pleasant personality
·  Good telephone etiquette
·  Good interpersonal skills
·  Time management/Personal organization
·  Ability to work under pressure and multi tasking
·  Open, honest and approachable
·  Positive mindset
·  Teamwork spirit
·  Flexible and adaptable to change
·  Able to work at odd hours or shifts

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.