Fraud Investigation Analyst with German (Start date in November)

Job description

Job responsibilities:

Summary of Responsibilities

· - Investigate suspicious activity and behavior that could pose a risk to our customers on the Client EU websites.

· - Communicate effectively via email and/or telephone with our customer base, which will include: Buyers, merchants and internal customers to analyze risk.

· - Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.

· - Consistently achieve/exceed weekly productivity and quality standards for investigations.

· - Participate in ad hoc projects/assignments as necessary.

· - Achieve weekly productivity and quality standards for investigations.

· - Be prepared to be flexible with working hours and work Saturdays or Sundays as part of your normal 5-day week.

Desired profile

Qualifications :

Requirements:




- Excellent written and spoken skills in German and English language with an ability to compose grammatically correct, concise and accurate written responses

- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customer

- Demonstrated ability to work independently and make complex investigation decisions.

- Excellent problem-solving skills

- Demonstrated ability to analyze problems logically and make rational data driven decisions

- Self-disciplined, diligent, proactive and detail oriented.