Federal - Endpoint Support Technologist

Job description

Organization: Accenture Federal Services

Location: Arlington, VA

Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. It's what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world's leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation's priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

The Endpoint Support Technologist will provide on-site, hands-on technical support to AFS people at various direct and indirect AFS locations in the Washington DC area, ensuring IT services are delivered to meet business needs.

· Provides technical support to Accenture Federal Services (AFS) people in an AFS office (Arlington, VA), as well as around the US, to ensure that IT services are delivered to meet business needs.
· Receives and responds to customer issues and requests while working in a team environment, following established procedures, and updating relevant systems as appropriate.
· Exhibits proficient technical skills and excellent customer service.
· Completes hardware upgrades and repairs, troubleshoots software, and completes other technical and non-technical tasks as necessary.
· Works on special projects as needed.
· Hours are 8 AM-5 PM, Monday-Friday, in the office, with infrequent overtime - hours are not flexible
· Occasional travel to others offices may be required.

Desired profile

Qualifications :

Basic Qualifications:

·  Minimum 6 months experience support/troubleshooting Microsoft Windows 10
·  Minimum 6 months experience support/troubleshooting Microsoft Office 2016
·  Strong attention to detail and excellent customer service
·  Good organization, multi-tasking, and time-management skills
·  Good communication (oral and written) and interpersonal skills
·  Proven ability to work independently and as a team member
·  Minimum 6 months experience providing customer service

Preferred Skill Requirements:

·  CompTIA A+ certification
·  Microsoft Desktop certification(s)
·  Mobile device (Android, iOS, Windows phone) support
·  Experience repairing Dell laptops
·  Previous work on US Federal engagements
An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa.

Accenture is a federal contractor, an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.