Digital Marketing Research Team Lead

Job description

Job Title Digital Marketing Research Team Lead

Reporting To: Service Delivery Manager
Career Track Client Delivery and Operations
Level Specialist/Team Lead,
Location Client Site, Dublin 3
Client:

The purpose of this role is to manage a Campaign Services team in Dublin, Ireland.
The Team Lead will manage the technical multi-lingual group and is responsible for delivering high calibre Campaign results and metrics to the client’s business customers.

The Team Lead will represent the team in communications with the client and provide all levels of support when necessary. They are the main point of contact for the client and act as the point for escalation. They are responsible for all aspects of the process and will liaise closely with global counterparts. There will be a strong element of analytical metrics review & input, new process incubation, induction and process improvement

Role Summary

Principle Responsibilities

· Client Focused:
· Provide the client with SLA and metric reporting on team performance
· Action plans for any areas of risk
· New process incubation and induction
· Continuous improvement strategies and ideas
· Risk and issue management
· Escalation and support
· Team Focused
· Resource management and scheduling
· Performance management: career counselling, coaching, performance development, 1:1's, mentoring
· Support team to achieve results with the highest possible standard of quality and delivery
· Coordinate coverage across languages and processes
· Leverage Accenture internal knowledge groups to support team
· Complete all Team Lead responsibilities in accordance to Accenture's policies
· Role Focused
· Drive and manage Global initiatives
· Allocation and distribution of tasks across languages and processes
· Provide Insight to client on business trending
· Improve business processes within the team
· Identify opportunity to add value to client
· Understand the current environment and suggestion and implement ideas for improvement
· Drive for global standardisation where possible
· Responsible for maintenance and review cycle of process documentation
· Create and maintain project documentation relating to technology projects
· Working with Accenture internal teams to identify and implement best practice opportunities
· Ensure all reports are delivered accurately and timely in accordance with the statement of work
· Other Key Area's
· Drive opportunity for improvement across the operation
· Need to maintain flexibility regarding requests and actions assigned to meet the needs of the client.
· Promote an ethos and culture of improvement across the teams in the global delivery network
· Flexibility around working hours and some international travel may be required
· Communicate and celebrate success and achievements

Desired profile

Qualifications :

Qualifications

·  2-5 years prior work experience in a research environment
·  BA or BS in Marketing, Economics, Social Science, Computer Science, or a related field

Required Skills and Experience

·  Experience working with enterprise level client accounts
·  Mastery of data management techniques
·  Minimum 6 months deep experience working in research environment
·  Excellent communication skills
·  Excellent command of written English spelling and grammar
·  Good interpersonal relationship skills

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .