Digital Data Reviewer (Malay Speaker)

Job description

Overall Purpose of Job:

Follow established policies, procedures and methods by doing research. May perform client related tasks in various systems, as required. Analyze information and formulate conclusions. Follow directions in accordance with the statement of work and service level agreement. Processes transactions for relevant business processes in various systems and tracking tools.

Job Descriptions:

· Working towards creating a positive environment and improve user experience online.
· Managing and safeguarding content effectively on digital platforms.
· Responding to user inquiries with high quality, speed, empathy, and accuracy.
· Understanding and remaining up-to-date with client policies and guidelines.
· Resolving inquires according to defined policies and procedures.
· Fulfilling base productivity and quality requirements.

Desired profile

Qualifications :

Job Requirements:
·  Fresh Graduate to 6 months of experience in call centers are encouraged to apply.
·  Ability to work on holidays and weekends, including rotational shifts as directed by their team.
·  Able to speak and read Malay and English (native speakers are highly preferred).
·  Passion for ensuring a world class user support experience.
·  Quick learner and adaptable to learn new processes, concepts and skills.