Developer Operations Analyst

Job description

Description

The Google Play team has a position available on our growing developer support operations team. As a support specialist, you help support android app developers. You are a customer-obsessed individual who is passionate about assisting our developers with timely resolution of issues related to the Developer Console, and their apps on the Play Store. Must be open to potentially working shift 6am - 3pm.

Responsibilities
·  Provide email and real time support to Play Developers in English
·  Collaborate with cross-functional resources to bring issues to resolution with an aggressive service level
·  Assist with creation and maintenance of online documentation for Google Play
·  Identify needs and collaborate on projects to improve support tools and processes

Desired profile

Minimum Qualifications
·  Ability to communicate technical concepts clearly and effectively
·  Love troubleshooting with proven ability to identify and troubleshoot customer issues quickly and efficiently
·  Strong oral and written skill in English
·  1-2 years customer or client service experience
·  Experience or interest to developing mobile applications preferred
·  Proactive, independent worker who can prioritize tasks and manage time effectively
·  Knowledge of the app industry
·  Understanding of customer support best practices and familiarity with customer support success metrics
·  Strong attention to detail and excellent written communication skills
·  Strong sense of responsibility