Customer Journey Payments Architect
Travel: Up to 100% mobility
Salary: £68,000 - £93,000
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make identifying, shaping and delivering innovative work part of your extraordinary career.
In Accenture Consulting, we focus on helping clients achieve profitable growth and solve their most pressing challenges; we do this by operating at the intersection of strategy, technology, digital and operations, providing a connected Consulting experience.
As the primary owners of client relationships, we take the best of Accenture's five businesses (Strategy, Digital, Consulting, Operations and Technology) to our clients to provide unmatched industry knowledge, client experiences, strategic alliances, proprietary assets and subject matter experts to best serve clients and accelerate growth with end to end solutions
With the increasing complexity of business in the 21 st century, enterprise technologies and practices that enabled success are reaching their limits. Our Products Technology Consulting practice provides advisory and delivery expertise to major Retail, Consumer Goods, Life Sciences, Travel and Automotive firms to help our clients pivot to the new by injecting new technologies, new methodologies and new ways to deliver innovation to the business.
Key features of the role
In today's digitalised world, being able to provide a seamless customer experience and optimising the path to purchase is key for a retailer's success. As a manager with a background in architecting customer purchase experiences, you will play a crucial role in identifying and architecting unique customer journeys, across multiple channels, to deliver best in class experiences for our clients.
You will have hands-on experience of identifying and architecting joined up customer propositions across eCommerce, store and mobile channels, including the use of APIs to streamline operations. As a manager, you will be comfortable working directly with client stakeholders as well as leading and contributing to your team.
As part of the Technology Consulting team, you will also work to develop points of view on technologies and best in class experiences to spread knowledge and experience both internally and externally.
What we're looking for
Advisory & implementation experience of customer journey definition and payments architecture, which should include tangible examples in several of the following areas:
· Comprehensive understanding and hands on experience of defining payments architecture across multiple channels to support customer journeys
· Experience of advising clients on technology choices to support their customer journey
· Knowledge and understanding of payment regulations such as PSD2
· Knowledge of emerging technologies (including relevant payment innovation) and how to apply in an enterprise architecture setting
· Understanding of retail integration to financial institutions
· Confident in forging and owning relationships and owning conversations with client stakeholders
· Background in the Retail industry
What other qualifications or skills do I need?
· Educated to Bachelor's Degree level
· Proven ability to work creatively and analytically in a problem-solving environment
· Onshore, client-facing experience
· Excellent communication (written and oral) and interpersonal skills
· Strong career progression to date
· You must be willing to be London based, but be fully mobile, i.e. prepared to work away from home Monday to Friday as required
What's in it for you?
All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career. On top of this, we have an extensive benefits package which includes 30 days' vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Closing Date for Applications 31/08/18
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Entreprise internationale de conseils en management et technologies, Andersen Consulting a été créée en 1989. Issue du département conseil d’Arthur Andersen, la société devient Accenture (contraction d’Accent on the future) en 2001. Aujourd’hui dirigée par Pierre Nanterre et basée à Dublin, Accenture compte 289 000 collaborateurs intervenant dans plus de 120 pays. En 2013, l’entreprise a généré un chiffre d’affaires de 28,6 milliards de dollars. Experte en conseil en stratégie, en organisation et en développement et mise en œuvre de système d’information, Accenture travaille au service des plus grandes organisations du monde en les accompagnant sur la route de la performance comme le souligne son slogan High performance.Delivered. Autour des valeurs telles que la gestion responsable, le développement des talents ou la création de valeur, ce réseau mondial intervient également dans le domaine de l’externalisation.