Content Ad Review Associate - Dublin

Job description

Content Ad Review Associate - Dublin

Location: Dublin

Are you looking for a job abroad and gain experience in a big international firm based of a fortune 500 company? Then this is your chance!

Job description

As a content ad review associate, you will be responsible for reviewing content on the internet to make sure it adheres to the client's policies.

Responsibilities:

• Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies

• Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may be generated by include but not limited to external third parties, Client or Accenture.

• Understands and perform content reviews under client supervision for International and Domestic cases following client processes and procedures

• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

• Assigned and accountable for workable solutions and processes within specific area of responsibility

• Escalates issues to Operations Manager or client Point of Contact as appropriate

• Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly

• Addresses most non-routine issues

• Ensures all work is performed in accordance with SLAs and metrics.

• Responsible for activities assigned by the Operations Manager

Place in the organization

Client Delivery & Operations Accenture is a global company engaged in Strategy, Consulting, Digital, Technology and Operations. With more than 425.000 employees we serve clients in more than 120 countries. We work with our clients to help them become high-performance organizations. We do this through a combination of proven experience, comprehensive capabilities across all industries and business functions.

 

Desired profile

Qualifications :

Qualifications
• Minimum 1-2 years customer service experience in a professional work environment
• Fluent in English and one of the following: Dutch, German or Turkish. Language test will be carried out.

Preferred Qualifications:
• Previous legal experience/studies
• Previous content review experience
• Good knowledge of internet and associated technologies

Professional Skill Requirements:
• Results & detail oriented
• Strong written and verbal communication skills
• Can critically assess content strictly against client policies



We offer
A work environment with a focus on your personal development. You work together with talented colleagues from all over the world on challenging projects for the highest ranked international businesses. Within Accenture, we offer our employees a lot of learning opportunities in the area of capability and personal development. You'll be attending training at international locations together with colleagues from various countries.
Moreover, you have the opportunity to contribute with your expertise to our Corporate Citizenship Program.

Accenture offers excellent employee benefits, including:
• A flight to Dublin
• Help with getting an accommodation
• Internet & Phone

Interested?
Then we would be eager to get to know you. Apply directly online through the button ´solliciteer online´ and send us your cv and motivation letter. For more information about this vacancy you can contact Zhané van Limburg at telephone number 020-5728159 or .

About Accenture
Do you want to know more about a career at Accenture? Visit our website www.Accenture.nl/carriere or follow us at www.Facebook.com/accenturenl .
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.