Collections Analyst with French

Job description

· Contact customers via e-mail/phone/fax and initiate collection activities;
· Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles;
· Provide necessary information of credit worthiness to customer service when required;
· Manage the customer portfolio within the agreed credit terms and credit limits;
· Meet cash collection targets keep up-to-date;
· Deliver service in line with agreed controls and procedures.
· Input notes on payment agreements and diarize follow-up actions;
· Reinstate accounts when payment is received;
· Initiate Collection Agency activities, providing collection data and contact details to the Collection Agency;
· Instigate legal proceeding (in-house or external) for accounts that require legal resolution.
· Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable;
· Register invoice disputes;
· Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions

Desired profile

Qualifications :

·  Fluent in French and English
·  University degree in the economical field is a plus
·  Previous experience in business process area as Collections, Accounts Receivable, Finance
·  Good in dealing with numbers and information
·  Attention to detail and the desire to take responsibility for assigned customers/vendors
·  Computer literacy and working knowledge of Microsoft Office
·  Driven and enthusiastic personality