Client Outreach Analyst

Job description

Client Outreach Analyst

Location: London

Fixed Term Contract : 6 Months

Accenture is building its Regulatory and Client Outreach Services team for Investment Banking clients and is looking for analysts to join our team of industry functional and technical experts. This provides an exciting opportunity to bring your skills to a leading Professional Services organisation and help us grown an important and emerging Business Service.

Job Purpose:

Responsible for the interactions and liaison with the customers of Investment Banks to gather key Regulatory documentation and evidence. A customer service mind-set and effective communication skills, combined with the ability to persuade customers of the importance of providing this critical information will be key to success.

Analysts must have good attention to detail and be able to multi-task, prioritise cases, communicate effectively with internal team members and clients, and complete assignments accurately and to deadline.

Key Responsibilities:

· Liaise with the client to gather detailed client information and supporting documentation to complete the FATCA processing requirements.

· Review and check for completeness of FATCA tax certification forms and supporting documentation before submitting the case for review and approval, co-ordinating with FATCA specialist as needed

· Escalate to management on specific requirements and regulations arising under special circumstances

· Manage the client experience, maintaining the highest standard of excellence in customer service and answer client queries as and when they arise

· Monitor and track cases to ensure cases are completed within set target dates, escalating where appropriate.

· Follow standard policies, procedures and tools, suggesting improvements to improve team productivity.

· Maintain an environment in which compliance and risk control are a key performance criteria

· Respond to feedback provided and re-work cases as required, based on feedback from Quality Control.

· Adhere to agreed targets, KPIs, SLAs and confidentiality standards.

· Participate in training programmes to develop Regulatory knowledge relevant to different client types, products and countries.

Desired profile

Key Skills:

· Customer service experience

· Communicate effectively and establish client-facing relationships and rapport

· Excellent written and oral communication skills

· Familiarity with Financial Regulations (especially FATCA) in an Investment Bank environment

· Knowledge of Banking, corporate and financial terminology

· Knowledge of customer entity types and business sectors

· Adherence to quality methodology with close attention to detail

· Process improvement and efficiency

· Delivery against predefined productivity targets

· Ability to work in a deadline driven, team based environment

· Proficient in MS Word, Excel, PowerPoint, PDF, use of research applications and data

· Ability to plan and prioritise your own work

Why choose Accenture?

Whichever area of our business you work in, you'll deliver high performance for our clients, in an environment offering great opportunity, challenge and satisfaction. Our people are always developing; whether they're taking on new responsibilities within their existing team, or transferring their skills and experience to another Outsourcing project. To support this, we offer job-based learning programmes and professional training tailored to your own aspirations, together with all the benefits of a stable career in a global business.

What's in it for you?
Choose Accenture for an exciting career, where the variety of opportunities and challenges allows you to make a difference every day. A place where you can use your skills to provide high-quality, long-term services for our Global Fortune 500 clients, helping them achieve high performance. If this is your idea of a typical working day, then Accenture is the place to be.

On top of this, we have an extensive benefits package including 25 days holiday per year, plus Bank Holidays.

If you are interested in being considered, please apply and we will be in touch.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.

Closing Date for Applications 5/04/2017

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.