Chicago Innovation Hub Operations Specialist

Job description

Organization: Corporate Functions/Geographic Services

Location : Chicago, IL

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world's largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Job Description

The Chicago Innovation HUB Operations Specialist is responsible for HUB operations, helping the HUB run smoothly by managing intake requests, financials and procurement, and coordination with other Hub locations. This includes the following key responsibilities.

· Manage workshop requests and confirm Hub bookings as appropriate, coordinating with Innovation Hub lead
· Capture, track, and report on HUB KPIs; builds and communicates status reporting to all relevant stakeholders
· Onboard new Hub resources; manage recruiting and staffing plans on behalf of hub leadership team; runs performance achievement / talent management activities for the HUB
· Print and setup workshop materials in support of client engagement (e.g. documents, welcome signage, etc.)
· Manage base building and security protocols and guest check-in process
· Connect with local technology team for pre/during/post event tech support, ensuring exclusive day-of tech support assignments
· Coordinate with Experience Lead to book restaurants, catering, hotel, travel, and room setup based on experience design
· Provide day-of support, ensuring that all details of the event are running smoothly (including technical support and GS services)

This position will be located at 500 West Madison Street.

Desired profile

Qualifications :

Basic Qualifications:

·  HS Diploma
Preferred Qualifications:
·  Bachelor's Degree
·  Experience with C-level clients and their requirements
·  1-2 years of customer support/customer service work (preferably within operations)
Professional Skills:
·  Strong, confident communicator (verbal and written)
·  Ability to adhere to and support budgets
·  Strong knowledge of customer experience/service
·  Creative mindset with a passion for hospitality
·  Ability to think outside boundaries, keeping the client experience at the center of focus
·  Adept at managing multiple projects / workstreams simultaneously
·  Demonstrated leadership in professional setting; either military or civilian
·  Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.