Business to Business Collections Agent - Spanish Speaking

Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

The Business to Business Collections Agent (Spanish Speaking) is responsible for Business to Business Accounts Receivable collection activities on behalf of the client.


Job Description
· Monitoring accounts to identify overdue payments
· Calling and emailing customers to arrange debt payoffs
· Keeping accurate records and reporting on collection activity
· Timely response to cases coming through work queue via email
· Courteous and professionally handling of all issues related with collections activities to the account
· Achievement of all metrics: aging invoices, case managements, accounts touched
· Timely escalation of any past due account after all collection efforts have been completed
· Keep a courteous and professional contact with customers and client
· Follow all monthly account activities as per collection schedule
· Responsible for activities as assigned by Team Leader
· Escalates production issues to his/her Team Leader as appropriate
· Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

Job Requirements
· Must be bilingual in both the Spanish and English languages (verbal and written)

Desired profile

Qualifications :

Basic Qualifications
·  Minimum of one-year Customer Service/Client Delivery work experience and/or Associates Degree

Preferred Qualifications
·  Experience in Accounting and/or Finance
·  Business to Business collections experience
·  Experience with Oracle ERP accounting system
·  Salesforce or any Cloud Experience
·  Bachelor's Degree
·  Excel to include: data entry, basic tables and formulas

Professional Skill Requirements
·  Eagerness to contribute in a team-oriented environment
·  Ability to work creatively and analytically in a problem-solving environment
·  Desire to work in an information systems environment
·  Good communication (written and oral) and interpersonal skills

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.