Business Process Svcs Analyst (Quality Control - Insurance)

Job description

Business Process Svcs Analyst

Join Accenture and help transform leading organizations and communities around the world.

The sheer scale of our capabilities and client engagements and the way we collaborate,

operate and deliver value provides an unparalleled opportunity to grow and advance. Choose

Accenture, and make delivering innovative work part of your extraordinary career.

Key Responsibilities

• Ensure that all checks are done according to quality standards and procedures,

• Define the necessary control framework required for smooth running of activities,

• Ensure that quality controls and follow up of defined procedures to perform activities

(SWI etc…),

• Ensure the implementation of improvement actions identified following the incidents

and controls carried out.

• Participate in updating and maintenance of job aids and application to daily tasks,

• Participate in updating the Standard Work Instruction (SWI) and its application to

related tasks,

• Ensures that the team is working in accordance with the procedures in place,

• Ensures consistency checks

• Analyze the quality framework and define areas for potential improvements,

• Detect potential issues and/or propose appropriate solutions when they occur,

• Analyze, monitor and manage incidents as well as proper tracking method,

• Follows / coordinates the implementation of the corrective actions defined,

• Establishment of a monitoring table including:

✓ Update of Standard work instructions,

✓ Update of incidents tracker,

✓ Update of control plan,

✓ Follow up of action plan and areas of improvement,

✓ Follow up of teams' trainings regarding current/updated procedures

Desired profile

Qualifications :

Educational Background

• HSC/ Diploma/ Degree in a related field along with relevant work experience.

Knowledge/Skills Requirements

• Reliable

• Good written, oral and presentation skills (mainly French)

• Autonomous,

• Structured and well-organized way of working

• Attentive to details

• Good Listening skills

• Proactive

• Problem solver,

• Able to handle pressure and last-minute changes

• Ability to escalate issues to appropriate hierarchy,

• Tools Mastery for updating administrative documents

• MS Office tool mastery

• Knowledge in Life Insurance

• Tools Mastery & management skills

• Partners'/Clients' relationship

• Inter-department relationship

• Team work

• Editorial ease (good written skills)

Accenture does not discriminate on the basis of race, religion, color, sex, age, nondisqualifying

physical or mental disability, national origin, sexual orientation, gender identity

or expression, or any other basis covered by local law.