Business Process Svcs Analyst (Quality Control - Insurance) - Accenture - Port Louis - Wizbii

Business Process Svcs Analyst (Quality Control - Insurance)

  • By Accenture
  • Port Louis (Mauritius)
  • Quality / Safety / Hygiene

Job description

Business Process Svcs Analyst

Join Accenture and help transform leading organizations and communities around the world.

The sheer scale of our capabilities and client engagements and the way we collaborate,

operate and deliver value provides an unparalleled opportunity to grow and advance. Choose

Accenture, and make delivering innovative work part of your extraordinary career.

Key Responsibilities

• Ensure that all checks are done according to quality standards and procedures,

• Define the necessary control framework required for smooth running of activities,

• Ensure that quality controls and follow up of defined procedures to perform activities

(SWI etc…),

• Ensure the implementation of improvement actions identified following the incidents

and controls carried out.

• Participate in updating and maintenance of job aids and application to daily tasks,

• Participate in updating the Standard Work Instruction (SWI) and its application to

related tasks,

• Ensures that the team is working in accordance with the procedures in place,

• Ensures consistency checks

• Analyze the quality framework and define areas for potential improvements,

• Detect potential issues and/or propose appropriate solutions when they occur,

• Analyze, monitor and manage incidents as well as proper tracking method,

• Follows / coordinates the implementation of the corrective actions defined,

• Establishment of a monitoring table including:

✓ Update of Standard work instructions,

✓ Update of incidents tracker,

✓ Update of control plan,

✓ Follow up of action plan and areas of improvement,

✓ Follow up of teams’ trainings regarding current/updated procedures

Seeked profile

Qualifications :

Educational Background

• HSC/ Diploma/ Degree in a related field along with relevant work experience.

Knowledge/Skills Requirements

• Reliable

• Good written, oral and presentation skills (mainly French)

• Autonomous,

• Structured and well-organized way of working

• Attentive to details

• Good Listening skills

• Proactive

• Problem solver,

• Able to handle pressure and last-minute changes

• Ability to escalate issues to appropriate hierarchy,

• Tools Mastery for updating administrative documents

• MS Office tool mastery

• Knowledge in Life Insurance

• Tools Mastery & management skills

• Partners’/Clients’ relationship

• Inter-department relationship

• Team work

• Editorial ease (good written skills)

Accenture does not discriminate on the basis of race, religion, color, sex, age, nondisqualifying

physical or mental disability, national origin, sexual orientation, gender identity

or expression, or any other basis covered by local law.

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About Accenture

Entreprise internationale de conseils en management et technologies, Andersen Consulting a été créée en 1989. Issue du département conseil d’Arthur Andersen, la société devient Accenture (contraction d’Accent on the future) en 2001. Aujourd’hui dirigée par Pierre Nanterre et basée à Dublin, Accenture compte 289 000 collaborateurs intervenant dans plus de 120 pays. En 2013, l’entreprise a généré un chiffre d’affaires de 28,6 milliards de dollars. Experte en conseil en stratégie, en organisation et en développement et mise en œuvre de système d’information, Accenture travaille au service des plus grandes organisations du monde en les accompagnant sur la route de la performance comme le souligne son slogan High performance.Delivered. Autour des valeurs telles que la gestion responsable, le développement des talents ou la création de valeur, ce réseau mondial intervient également dans le domaine de l’externalisation. 

2880 vacancies open at Accenture

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