Business Process Lead - Chicago, IL

Job description

Career Track: Client Delivery & Operations
Role: Business Process Lead
Location: Chicago, IL

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

Role Description
The role of the Business Process Lead is to identify, analyse, design and deliver all process related deliverables required to help Programs meet their business objectives and or to improve an organization's productivity, usually by refining strategy or infrastructure
Responsibilities
· Oversee, identify and manage the Process related deliverables to help ISA Global Programs achieve their business goals.
· Analyze current processes.
· Design functional process requirements.
· Create gap analysis considering current state processes and defined requirements.
· Re-engineer/Design processes to improve delivery, reduce complexity, incorporate ownership, minimize duplicate data capture/entry, and foster organization wide collaboration.
· Integrate new or re-engineered process with people and technology.
· Deploy process through change management initiatives.
· Define means of maintaining process and measuring performance.
· Identify risks and exploit operational, technical, and collaborative opportunities.
· Develop best practice policies, processes and procedures and work instructions that enable continuous improvement.
· Establish RACI to sustain the changes proposed.
· Ensure alignment of requirements with stakeholder and leadership's expectations.
· Ability to support the following organizational/business transformation deliverables:
· Current state organizational assessment and gap analysis
· Future state organizational design principals and goals
· High level future state business functions, services and processes
· High level operating model and organizational structures
· Competency and skills assessment and gap analysis
· Future state role and job descriptions
· High level governance model and use cases

Desired profile

Qualifications :

Basic Qualifications
·  Minimum 5 years of experience in with Process analysis and design
·  Minimum 2 years of experience with developing process flows and delivering results
·  Minimum 1 year of experience with Process improvement principles and tools (selection, application and training)
Professional Skill Requirements
·  Bachelor's Degree in Business or Technology
·  Six Sigma Green/Black Belt good to have but not required
·  ITIL and ITSM Certifications good to have but not required
·  Proven success in contributing to a team-oriented environment.
·  Proven ability to work creatively and analytically in a problem-solving environment.
·  Excellent leadership, communication (written and oral) and interpersonal skill.
·  Good understanding of PC and Mac computers, mobile devices, and Microsoft Office applications, (Word, PowerPoint, Excel, Outlook)
·  Strong organizational skills.
·  Strong written and oral communication skills.
·  Excellent analytical and problem-solving skills
Candidates who are currently on assignment as part of the Global Careers program are not eligible for consideration.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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