Business Process Delivery Associate

Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

Job Description

Customer Service Delivery professionals includes the management of customer interactions to increase customer satisfaction and improve service quality.
As a member of the BPO-Asset Management team , you will communicate with internal and on-site IT service providers who are responsible in the development, maintenance, creation and delivery of Information technology projects of Products and Services. This position is an exceptional opportunity for results-driven and team player to join an organization where you are valued and respected, recognized for your contributions and that is committed to providing a work environment where you are inspired to make a difference.

YOUR KEY RESPONSIBILITIES as a Support Associate will involve:

· Analyze, evaluate and coordinate client service requests for the acquisition of Infrastructure and Desktop hardware, software, wireless, ergonomic hardware and related data communications equipment.
· Provide support to CMHC clients at National Office and regional offices in obtaining IT Products and Services while providing analytical and administrative support throughout the lifecycle of a Service Request.
· Monitor and reconcile orders, invoices and credits to ensure the correctness and audit ability of the purchases.
· Obtain quotations from suppliers
· Analyzes contractual specifications, delivery and payment options.
· Generates and maintains commitments and directs all relevant costs to the appropriate operating budgets while processing vendor invoices.
· Responds to all client inquiries in a timely fashion

Desired profile

Qualifications :

Basic Qualifications
·  High School Diploma combined with a minimum of 2 (two) years relevant experience in Client Services or equivalent combination of related education and experience;
·  Broad knowledge of Service Request systems
·  Knowledge of Help Desk, and Distributed Computing practices
·  Knowledge of purchasing practices

Preferred Qualifications
·  Knowledge of the Service Now System
·  Broad knowledge of Service Request systems
·  Broad knowledge of invoice processing

Professional Skill Requirements
·  Good data processing skills
·  Well-developed organizational skills and attention to detail;
·  Strong verbal and interpersonal communication skills;
·  Strong desire to learn new products and services
·  Ability to communicate effectively in writing or verbally with clients at all levels or suppliers Ability to work in a high stress, multidisciplinary team environment;
·  Ability to build and maintain client relationships, recognize opportunities for improvement and contribute to a working environment where diversity is valued, respected and integrated.
·  Demonstrated leadership in professional setting; either military or civilian
·  Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law. Accenture is committed to providing employment opportunities to current or former members of the armed forces.

We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed.