Business Interlock Manager

Job description

Location: Mountainview, CA

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Responsible for understanding the client's operating environment and business strategy, organization structure, and learning and collaboration approach. The Business Interlock Manager uses this knowledge to manage client relationships, demand pipeline, issue resolution, learning program design, reporting, and new business development. This also includes working with the client to develop the capability strategy and provide resources to design, implement, and manage solutions related to the capability strategy.

Key Responsibilities:
· Proactively understand the client's business drivers, needs, priorities, and budget.
· Partner with the client to define and implement a training strategy.
· Develop an Annual Learning Plan in partnership with the client.
· Manage the Annual Learning Plan and adjust accordingly based on new priorities and progress against plan.
· Work with the client to identify business sponsors, champions, content managers, and other SME resources to partner with on training initiatives.
· Conduct learning needs analysis.
· Leverage appropriate tools and templates to capture business requirements, skill and performance gaps, and unique audience needs.
· Conduct skill assessments to identify current skill gaps and areas of expertise.
· Analyze and refine the performance requirements and learning priorities identified during the learning needs analysis phase.
· Document business objectives, learning objectives, audience findings, and recommended learning solutions in a Preliminary Learning Brief (PLB).
· Architect the learning solution given the business requirements, client context, and budget limitations, with a focus on innovative and industry leading solutions.
· Partner with SMEs and Accenture's design and development team on the build of learning solutions
· Design and manage measurement strategies for each learning solution.
· Develop learning plans tailored to individual groups and roles within the client organization.
· Partner with business sponsors and champions to ensure progress against and in alignment with target goals.
· Work with the client to design strategies that move organization toward new ways of learning.
· Develop and maintain strong working relationships with key stakeholders, including, but not limited to SMES, business sponsors, and support teams.
· Effectively manage projects by focusing on critical priorities and goals.
· Use available processes, tools, and techniques to ensure all parties understand their role, scope and timelines.
· Leverage Accenture standard processes and tools to develop a work plan and mobilize team members.
· Communicate status and develop contingency plans to minimize risk.
· Work closely with project team members and business leaders to support change management activities.

Desired profile

Basic Qualifications

·  Bachelor's Degree
·  Minimum 3 years of experience in client relationship development and management
·  Minimum 2 years of management experience

Preferred Qualifications

·  Learning needs analysis
·  Learning project management
·  Learning content design
·  Learning measurement
·  Experience working with global teams
·  Experience in curriculum planning or learning solution design
·  Google Apps experience
·  Experience in a Matrix environment

Professional Qualifications

·  Excellent communication skills written, oral and interpersonal
·  Proven ability to work independently and as part of a team
·  Agile and able to adapt in a consultative environment
·  Knowledgeable, thorough & flexible

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.