Business Excellence Advisory Senior Manager

Job description

Business Excellence Advisory Senior Manager

Location: Dublin

Key responsibilities include driving the Strategic Transformation Roadmap at the Business level, defining and implementing end to end client facing initiatives to ensure our continued success towards leading in new and be a trusted client innovation partner.

Primary role is to create and enhance process improvement, optimization and automation strategy & solutions for the Global Client. Build zero surprise operations, standardization and predictability in the account across regions & offerings in addition to identify, build and deploy leading tools and optimization assets within Accenture.

Develop organizational effectiveness in collaboration with extended teams to provide process design capabilities, tools, methods, operational excellence practices and trainings across the organization.

Essential Functions:

• Build, Set-Up and Coach teams to achieve client & internal Accenture targets on efficiencies and client experience

• Lead global teams across 08 countries driving value, consistency and innovation

• Work with internal organization AI & Analytics team to build digital maturity of the location/ account in addition to Robotics and other automation tools

• Participate in Client & leadership reviews and present initiatives and strategy to differentiate

• Establish and govern processes with Client & internal Account Leadership to ensure consistent & stable operational maturity leading to green SLAs, while delivery innovation

• Implement automations (functional knowledge of tools required, not development related) and processes that deliver improvement toward 100% conformance to customer requirements.

• Engaging with Client process team and work on project that improve client processes and drive client value on a consistent basis – build roadmap and ensure necessary governance in place

• Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes.

• Build relationships with other Division and Corporate resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results

• Ability to motivate, counsel, and constructively deal with people at all levels

Value Creator

· Achieve profitable growth and deliver value in line with Accenture strategy & Client commit

· Contribute to knowledge capital, new solutions or services

· Establish or expand relationships with key individuals/ stakeholders

· Make/propose improvements to work products, services or processes

· Build & Lead Value realization team and quantification for every value being generated

Desired profile

Qualifications :

Skills required:

· 12 to 15+ years of relevant experience into Business Excellence or Transformation

· 18-24 years of overall experience

· Six Sigma Master Black Belt with good knowledge of Lean practices

· Strong Knowledge of Quality Principles and Techniques essential

· Worked in a BPO – Operational Excellence (or similar) function

· Strong communication and presentation skills

· Strong analytic and critical thinking skills

· Exceptional written, oral, and presentation communication abilities.

· Process Automation & Business Analysis

· Process Consulting, Process mapping and Process Excellence

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .