Back office/Content Management– Subject Matter Expert (SME)

Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .

Key Duties and Responsibilities:

- Perform accurate decisions on reported contents based on applicable client community/abuse standards.
- Support the Team Lead / Jr. Team Lead/ Senior SME in managing the team when needed
- Perform Coaching on Quality Errors
- Meet KPI targets based on role expectations.
- Adhere and comply to project guidelines in operations.

Desired profile

Qualifications :

Mandatory Skills requirements:

·  At least 3 months of tenure in the project
·  Consistently good performance over the span of at least 2 months
·  Good level of English – verbal and written communication
·  Ability to learn quickly through self-study, classroom, and hands-on experience
·  Strong analytical skills
·  Strong communication skills with all levels of employees and management
·  Ability to perform special projects as needed in addition to daily responsibilities
·  Strong organizational skills
·  Flexibility to work straight night shift and overtime; or swing shift.
·  General knowledge of human resources policies and procedures
·  Ability to organize staff and supervise workload for maximum efficiency