Accenture Strategy Advanced Customer Strategy Consultant

Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance . Choose Accenture, and make delivering innovative work part of your extraordinary career .

Strategy professionals apply deep strategy development, architecting value and operating model architecture skills, influence through insight and partner with our clients to make bold decisions on priority C-Suite issues. Provide deep understanding of our clients' industry landscape and business options in the context of global, economic, technology and social trends.

The Functional Strategy Consultant applies deep technology strategy development, architecting value and operating model architecture skills to influence client agendas through technology insight. Collaborates with technology and business leaders to maximize value from existing technology investments and to position technology organizations to deliver business benefits in the future. Encourages leaders to transform the technology function to achieve operational excellence and tight alignment with business strategy.

A critical part of our Strategy Consulting team is our Advanced Customer Strategy practice. You'll help clients with articulating their customer strategy and vision for customer experience, shape sales effectiveness and sales transformation agendas, help clients evolve their customer service mandates and the role of call centers in omnichannel and digital agendas. Our Advanced Customer Strategy professionals apply deep Customer strategy development, architecting value and operating model architecture skills, influence through insight and partner with our clients to make bold decisions on priority C-Suite issues. Our consultants are comfortable working across industries but along the common thread of solving customer and front-office issues.

Learn more about Accenture Strategy: https://www.youtube.com/watch?v=kCjn4pd9g7k

This is not your ordinary job…which is why we are looking for extraordinary people. If you think working at the cutting edge of innovation and business transformation sounds exciting, Accenture may be the perfect place to take your career to the next level. As a strategist, you'll shape and deliver solutions that help clients transform the way they do business. If you want to lead a range of activities from identifying client value creation opportunities to projects managing the business solution implementation, then we want to meet you.

There will never be a typical day at Accenture, but that's why people love it here. The opportunities to make a difference within exciting client initiatives are limitless in this ever-changing business landscape. Here are just a few examples of work you would be driving:
·  Analysis and diagnosis of current client customer experience, marketing, sales or service strategy
·  Leading the strategy and design efforts of end to end customer solutions which may include changes to processes, policies, incentives/compensation, and enhanced technology capabilities
·  Building the roadmap and benefits case associated with transforming some or all of the client's marketing, sales or service capabilities
·  Developing a comprehensive customer strategy and design that considers digital and omnichannel interaction models.
·  Developing a strategy and design that personalizes the customer experience based on customer attributes and preferences
·  Advising clients on the usage of analytics in their customer facing business
·  Leading business diagnosis and planning activities and formulating specific solutions to address gaps
·  Developing and tracking to a business case, measuring the value generated from improved customer experience and/or reduced cost-to-serve
·  Gain a holistic view of a client's business and industry environment by leveraging a client's unique point of view, expertise and critical thinking skillset
·  Deliver realistic, achievable business strategies and solutions that address key client priorities.

Focus on strategy and take responsibility for organizational change and business transformation.

Desired profile

Basic Requirements
·  Extensive experience defining and transforming B2B or B2C customer marketing, sales or services across interaction channels (e.g., digital, retail, agent models), to help shape this transformational offering for potential clients.
·  2 years of experience at a consulting firm or equivalent in an internal consulting role
·  3 years of experience in a sales or customer service leadership (e.g., channel sales, sales operations, field service, retail service, agency service)
·  Strong sales, front office, and/or customer strategy backgrounds in Banking, Insurance, Communications, Retail, Consumer Packaged Goods, Automotive/Transportation or Utilities experience.
·  Experience with market leading CRM technologies such as Salesforce.com; MS Dynamics
·  Demonstrate understanding of our clients' industry landscape and business options in the context of global, economic, technology and social trends.
·  Leadership, written and oral communication, interpersonal skills
·  Ability to develop critical client relationships
·  Bachelor's degree
·  Ability to travel to when needed

Preferred Requirements
·  Direct experience leading transformative changes in digital or face to face interaction channels in areas such as: Customer Experience strategy and process definition, changes to company policies that drive improved customer experiences, changes to customer or employee incentive programs, changes to underlying technology
·  Overall understanding of how to drive performance (e.g., improving customer experience, improving revenue through superior sales or service, reducing cost-to-serve)
·  Experience across customer sales and service channels (e.g., Face-to-face interactions, call center, IVR, web, mobility), and knowledge of how cross-channel customer interactions impact the customer's experience
·  Project experience including the following project phases: project ROI and business case development, project design, project deployment, project leadership role and project benefits tracking
·  Experience with value identification
·  Demonstrated leadership in professional setting; either military or civilian
·  Demonstrated teamwork and collaboration in a professional setting; either military or civilian
·  MBA

Professional Skill Requirements:
·  Proven ability to build, manage and foster a team-oriented environment
·  Proven ability to work creatively and analytically in a problem-solving environment
·  Desire to work in an information systems environment
·  Excellent communication (written and oral) and interpersonal skills
·  Excellent leadership and management skills
·  Demonstrated leadership in professional setting; either military or civilian
·  Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law. Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .