Collections Officer with Dutch

Job description

About Us

Anheuser-Busch InBev is the leading global brewer and one of the world’s top five consumer products companies. Beer, the original social network, has been bringing people together for thousands of years and our portfolio of well over 200 beer brands continues to forge strong connections with consumers. A truly consumer-centric, sales driven organization, we hold the No. 1 or No. 2 market positions across 19 countries.

Headquartered in Leuven, Belgium, and geographically diversified with a balanced exposure to developed and developing markets, Anheuser-Busch InBev leverages the collective strengths of its approximately 155,000 employees based in 25 countries worldwide. In 2014, AB InBev realised 47.1 billion USD revenue. The company strives to be the Best Beer Company Bringing People Together For a Better World . AB InBev works through six operational Zones; North America, Latin America North, Latin America South, Mexico, Europe and Asia Pacific, allowing our consumers around the world to enjoy our beer.

Job Brief

• Collections Officer is responsible for maintaining a ledger of accounts – collection of overdue accounts and minimizing financial risk to AB InBev.

Duties & Responsibilities

·  Monitor, as well as rehabilitate overdue accounts.
·  Minimize the number of delinquent accounts and contain the flow to the next financial cycle.
·  Resolving customer issues pertaining to delivery, pricing and bonus
·  Calling customers to align payment dates (proactive and reactive) and amount to be paid.
·  Perform account reconciliation as required.
·  Monitoring of customers on payment plans.
·  Providing copies of documentation (invoices, credit notes, account statements…) to customers and business unit contacts
·  Upkeep of customer notes stored within financial system.

Answering customer credit related questions

·  Overall housekeeping on ledger
·  SLA/KPI’s associated with role.
·  Maintenance of role training documentation (L5).

Reviewing and recommending any enhancements for improving the current work flow for increasing operational efficiency.

·  Ensure compliance with collection principles, BSC standards, AB InBev policies and SLAs
·  Create and maintain a positive work environment
·  Ensure delivery of business results by meeting or exceeding all contractual service level agreements
·  Assist in developing procedures for non-recurring transactions and events
·  Ensure compliance with all safety procedures and safety training requirements
·  Perform other duties as requested by the Team Leader.
·  Assist relationship building between the BSC, business unit and customers
·  Assist in establishing and maintaining appropriate relationships with key collection agencies
·  Interface with other BSC teams to ensure compliance with cross-team responsibilities

The Individual

Education

·  Undergraduate degree in Finance or related field or related experience Experience
·  1 years prior related position experience required
·  Experience working in a Shared Service Centre environment an advantage

Behavioural Competencies

·  Work in a multi-cultural environment
·  High level of service mindset
·  Coordinating skills
·  Basic business sense
·  Good analytical and problem solving skills
·  Dynamic
·  Results orientated
·  Ability to lead by example and demonstrate alignment to company culture

Interpersonal Expertise

·  Capable of being entrusted with “confidential” information
·  Ability to build productive working relationships – internally and externally
·  Ability to communicate effectively both orally and in writing
·  Ability to generate team cooperation
·  Ability to be flexible with position duties and scope of work

Technical Competencies:

·  Computer skills (MS Office, Financial systems)
·  Able to work on own initiative and prioritize workload effectively

Language skills

·  Fluent Dutch and English in speaking, reading and writing