Inside Sales Representative - Mechanical Products

Job description

Tasks:
Responsible for complete order management, throughout the life cycle of the order, for authorized customer channels.

Act as liaison between customers, field sales engineers, manufacturing , logistics and warehouses.

Identify productivity improvement areas and work with management to clear bottlenecks

Use problem solving techniques to investigate and resolve customer issues with focus on First Call Resolution.

Assist in resolving outstanding invoice issues

Provide all basic customer service activities of quoting, order entry and expediting, credits, returns, and warranty.

Continuous improvement with the goal of achieving Excellence in Service for all customers – internal and external

Additional information:
Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to Resumes and applications will not be accepted in this manner.

Location:
   Greenville,South Carolina,USA

Contract type:
   Regular/Permanent

Business Unit:
   Motors & Generators

Date posted:
   2017-06-28

Job function:
   Sales

Publication ID:
   US61941333_E5

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing more than a 125-year history of innovation, ABB today is writing the future of industrial digitalization and driving the Energy and Fourth Industrial Revolutions. ABB operates in more than 100 countries with about 132,000 employees www.abb.com

Desired profile

Requirements:

BASIC QUALIFICATIONS:

High School Diploma or GED AND 3 years' experience in a customer service environment.
OR
Associates degree AND 1 years' experience in a customer service environment.
OR
Bachelor's Degree

*A Master's Degree in required field = Credit given for 2 years of work experience.
*A PhD/Doctorate in required field = Credit given for 3 years of work experience

PREFERRED QUALIFICATIONS:

Bachelors' Degree

Proficient with Microsoft Office, especially the use of MS Word and Excel.

Demonstrated Customer Service Skills.

Technical apptitude

SAP experience.

Bi-Lingual skills.

Candidates must already have a work authorization that would permit them to work for ABB in the US