Product Application Support Representative ∞ (Woodbury, MN)

Job description

Description du poste

Job Description

3M is seeking a Product Application Support Representative located in Woodbury, MN. This position is within our U.S. Customer Services teams. At 3M, you can apply your talent in bold ways that matter.  Here, you go.

Job Summary:

The person hired for the position of Product Application Support Representative will offer support to one of 3M’s divisions and their corresponding products.  They will provide in-depth technical assistance, product information, education, service, and sales support via phone and other electronic interfaces to internal/external business partners and customers.

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

Primary Responsibilities include but are not limited to the following:

·  Acts as the primary liaison with 3M customers
·  Communicate clearly and professionally by telephone and/or written correspondence
·  Educates and informs the customer of various processes and directs customers to appropriate resources
·  Accurately documents customer interactions using applicable CRM systems
·  Develops and leads improvements and/or solutions to work processes and tools
·  Links projects to business strategies and initiates actions that deliver results
·  Handles non-routine and difficult inquiries/complaints. Adapts differing techniques and methods to develop solutions for a variety of complex issues
·  Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
·  Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
·  Generates sales leads and promote other 3M business solutions to support sales growth
·  Improves customer satisfaction by identifying patterns of problems and barriers to solutions
·  Must be able to multi-task, prioritize and manage time effectively

Basic Qualifications:  

·  Possess a Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution
·  Minimum of two (2) combined years of experience engaging, servicing and/or selling to customers/clients in a private, public, government or military environment

Preferred Qualifications:

·  Possesses exceptional customer service competencies
·  Enjoys helping and interacting with other people in a friendly, courteous manner and gives continuous attention to customer satisfaction
·  Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
·  Ability to work in a high-volume, rapidly changing environment
·  Ability to work in a team environment and willing to collaborate and compromise, including team leadership
·  Strong Active Listening skills
·  Ability to follow through with commitments and show concern for the needs of others
·  Excellent oral and written communication, including presentation skills
·  PC literate, including Microsoft Office products
·  Strong organizational skills with the ability to stay focused on tasks
·  Good interpersonal skills
·  Clear and conceptual thinking ability; excellent judgment and discretion
·  Prefers to stay busy with a full workload and enjoys meeting challenges
·  Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Location: Woodbury, MN

Travel: May include up to 5%

Relocation: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)