3M HIS Customer Account Representative - (Taylorsville, UT)

Job description

Description du poste

3M is seeking a Customer Account Representative for the Health Information Systems Division located in Taylorsville, UT. At 3M, you can apply your talent in bold ways that matter.  Here, you go.

3M Health Information Systems (HIS) is the world leader for innovating the language of health and delivers comprehensive software and consulting services. Working at 3M Health Information Systems you will be helping with today’s challenges, while preparing for tomorrow’s. Transforming health care from a system that treats disease, to a system that improves health and wellness begins with accurate health information and payment. From improving efficiency of medical records coding, to outlining success in value-based care and health care analytics. All while working with the best and the brightest to advance more than your own career, you are working to advance the entire world. 

Job Summary :

The person hired for the position of Customer Account Representative will handle varied customer transactions; including inbound calls, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned.

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

Primary Responsibilities include but are not limited to the following:

·  Acts as the primary liaison with 3M Customers
·  Communicates clearly and professionally with 3M personnel by telephone and/or written correspondence
·   Educates and informs the customer of various processes and directs customers to appropriate resources
·  Develops and leads improvements and/or solutions to work processes and tools
·  Links projects to business strategies and initiates actions that deliver results
·  Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues
·  Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
·  Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
·  Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems
·  Participates in and maintains a quality service culture within the Customer Account Management Team
·  Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards

Basic Qualifications:

·  Possess a Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution
·  Minimum of three (3+) years of combined customer service experience and/or sales experience in a private, public, government or military environment 

Preferred Qualifications:

·   CRM and/or SAP system experience is preferred
·  Experienced with cross-functional project leadership preferred
·  Possesses exceptional customer service competencies
·  Enjoys helping and interacting with other people in a friendly courteous manner and give continuous attention to customer satisfaction
·  Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
·   Ability to work in a high volume rapidly changing environment
·  Ability to work in a team environment and willing to collaborate and compromise, including team leadership
·  Strong Active Listening skills
·  Ability to follow through with commitments and show concern for the needs of others
·  Excellent oral and written communication, including presentation skills
·  PC literate, including Microsoft Office products and 3M Customer Service systems
·  Strong organizational skills with the ability to stay focused on tasks
·  Good interpersonal skills
·   Clear and conceptual thinking ability; excellent judgment and discretion
·  Prefers to stay busy with a full workload and enjoys meeting challenges
·  Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Location: Taylorsville, UT

Travel: May include up to 10% domestic

Relocation: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

3M Ethic’s.  

Most Recent great-news / Awards: 3M received recognition as being A Most Ethical Company!  Promoting Ethical Business standards and practices internally, enabling managers and employees to make good choices, and shaping future industry standards by introducing tomorrow's best practices today.  Honorees have historically out-performed others financially, demonstrating the connection between good ethical practices and performances that’s valued.  To View this recognition, please visit:    http://bit.ly/EthisphereWorldsMostEthicalCompanyAward

Diverse & Inclusive 3M

3M is a place where you can collaborate with other curious, creative people. Where your diverse talents, inclusiveness, initiative and leadership are valued. Where you’ll find challenging opportunities that make your career exciting and rewarding. With a diversity of people, global locations, technologies and products, 3M is a place to grow and be rewarded for excellence.