LURE Restaurant & Bar Supervisor

Job description

With our diverse portfolio of locations, you'll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

Desired profile

Qualifications :

Job Description


Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.



Job Summary

As a Supervisor you will have a significant impact on the customer and employee experience. Supervisors will ensure that the service of all employees is fast, friendly and fabulous. Supervisors will make customers comfortable in a lively, magnetic and fast paced environment.

RESPONSIBILITIES:
·  Supervise employees during their shifts
·  Ensure the team has the support and tools necessary to perform duties to a level which exceeds expectations.
·  Instills communication, cooperation and teamwork between all team members and departments.
·  Is always trying to improve the efficiency of the operation through well thought out processes and procedures.
·  service and teamwork
·  Provide value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
·  Communicate effectively with customers, co-workers, and other supervisors
·  Demonstrate teamwork by cooperating with, and assisting co-workers as needed
·  Handle difficult situations effectively
·  Meet and exceed customer expectations with a positive “I can make it happen” attitude.
·  Demonstrate extensive product knowledge of both food and beverage. Bring menu items alive with a thorough description of ingredients and preparation methods.
·  Demonstrate thorough product knowledge to address allergy and dietary concerns.
·  Comfortably offer suggestions and recommendations .
·  Ensure that prior to delivering any food order the server ensures presentation looks the way it should.
·  Demonstrate wine knowledge by making appropriate paring recommendations.
·  Ensure that the customer receives quality service by providing work direction for employees
·  Supervises servers, host/hostesses, bartenders, In Room Dining Servers and Coffee Bar Attendants, verifying their work stations are stocked, neat and orderly
·  Ensure that the restaurant is ready for customers by checking the overall condition of the Restaurant on a regular basis
·  Ensure that the Restaurant is in neat and orderly condition at all times
·  Provide customers with quality service by monitoring employees assignments and responsiveness
·  Responds to customer inquiries
·  Provide accurate reports of operations for management and supervisors as requested
·  Helps in the training, motivation and supervision of employee to ensure star performance
·  Participation in monthly communication meetings
·  Adheres to Restaurant policies and procedures
·  Attends work on time as scheduled must be available for all shifts including weekends
·  Follows Restaurant grooming and dress standards
·  Minimizes safety hazards by following all safety rules and procedures
·  Keeps immediate supervisor promptly and fully informed of all problems or unusual situations
·  Maintains a favorable working relationship with the culinary team and all other company employees and promotes a cooperative and harmonious working climate
·  Performs light administrative duties such as payroll, managing reservations, scheduling, up-sell and incentive tracking.
·  Performs other duties and tasks as required

QUALIFICATIONS:
·  Must be available to work a variety of shifts including weekends
·  A minimum of 2 years Food & Beverage experience with some supervisory or lead experience in a high volume fast paced work environment.
·  Post-secondary education in hospitality or business management an asset.
·  Prior experience in the Hospitality and/or Food & Beverage industry an asset.
·  Must have Serving it Right certificate and be legally able to serve Alcohol according to BC requirements
·  Must have a certificate in the safe handling of food (Foodsafe-Basic).
·  Must have good knowledge of food, wines and menu terminology.
·  Keen eye for detail and never settles for mediocre.
·  Focused on Revenue generation and possesses an entrepreneurial spirit.
·  You must be friendly and upbeat and you must have a smile at all times.
·  Exceptional interpersonal skills to enhance both the presentation and service standards.
·  Must have excellent communication, guest service and interpersonal skills.
·  Strong problem resolution skills.
·  Will be a dedicated, keen and self-disciplined individual with a sincere desire to provide excellent customer service within a high volume environment while maintaining a motivated and organized environment for fellow employees.
·  Good working knowledge of Micros POS system, Microsoft Excel and Word required.
·  Must be legally authorized to work in Canada.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.