LVMH - Business Development Manager

Job description

Company : Acqua Di Parma UK
Business group : Perfumes & Cosmetics
PURPOSE OF THE ROLE
Responsible for supporting the Training Manager in effectively developing the skills of the retail team in stores across the northern region through the delivery of training and instore follow up and support.
MISSION SUMMARY:
- To deliver the new brand vision at store level.
- To follow up implementation of training guidelines in our key doors in the UK and Ireland.
- To develop the technical and product knowledge of our counter teams and store employed consultants through instore coaching and leading by example in the sales environment.
- To assist in the delivery of retail sales targets in our key doors.
- Act as a brand ambassador and ensure effective communication of brand values.
- To support our retail teams in agreed new doors and drive business in key Space NK doors.
MAIN RESPONSIBILITIES
Sell-through, Training & Events
- To develop product knowledge and technical skills in all Acqua di Parma Beauty Consultants instore in key doors, in line with Acqua di Parma brand vision, marketing plan and training guidelines.
- Follow up areas of development in store following Mystery Shopping for the UK & Ireland.
- Support the Training Manager at the bi-annual and Christmas Beauty Consultant training sessions.
- Motivate and empower beauty consultants to increase sales by using Acqua di Parma selling techniques and building brand awareness in store.
- Where applicable, assist the sales team in the successful implementation and achievement of targets of instore site activity and events.
- In partnership with the Area Managers, evaluate key focus areas by store/individual and complete regular observation, coaching and feedback in store.
- To support temporary staffing with training and motivation, but only in stores where you are already supporting permanent staff and only where applicable.
Sales Management
- Ensure store management and store employed beauty consultants are fully aware of the marketing plan and maximise new launches/events at store level while respecting the Acqua di Parma brand values.
- Conduct store visit reports and feedback on an on-going basis.
Relationships
- Develop and maintain strong relationships with Acqua di Parma Beauty Consultants, store-employed consultants and key store management.
- Develop and maintain strong relationships with Acqua di Parma Area Managers.
- Develop and maintain strong relationships with all relevant internal team members
- including Acqua di Parma Head Office and SSC functions.

Desired profile

Experience required : Minimum 5 years
Key Competencies/Technical Skills:
Excellent written and verbal communication skills
Influencing
Ability to engage, inspire and motivate BCs and retailer employees
Customer and relationship focused
Strong business acumen and commercial awareness
Ability to be both proactive and reactive
Proven selling skills and retail excellence
Experience in small event management
Competence in presentation
Strong planning and organisational skills
Communication skills
Strong computer skills (Excel, PowerPoint, Word, Lotus notes)
Profile:
- 5+ years retail experience
- Strong understanding and experience of the luxury market
- Ability to work cross culturally
- Independent and self-managing
- Ability to work with ambiguity
- Adaptable in style (conscious of the needs of audience)
- Confident (in presenting and influencing at all levels)
- Ability to work under pressure and with tight deadlines
- Leading by example
- Personal affinity with the brand and products
- Able to travel regularly throughout the UK / Ireland
- Based in Northern England