Application Support Analyst

Job description

AboutJ.P. Morgan Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank is a global leader in Banking. The world’s corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank supports our clients around the world providing strategic advice, raising capital and managing risk.

Who we are

The Rates Production Management team is responsible for the reliability and resiliency of the Rates applicationstack. Ourteam interacts directly with Front Office traders and our partners in Application Development and Global Infrastructure teams. TheRates business relies heavily on our software for eTrading with clients, meeting the lending demands of governments and for all other aspects for theirbusiness. Ourteam is in the thick of it, ensuring the trading platforms are available, that any downtime is swiftly remediated and that we avoid repeat failures. We also focus on automation and tooling, to eliminate unnecessary manual effort and to enhance our monitoring capabilities.

Why Join?

It’s an incredible time for our industry and specifically the Rates business, the eTrading revolution continues and will be at the forefront of it. You will be focused on:

•Owning the relationship between Front Office and technology
•Providing first-line support for mission-critical eTrading (includingalgorithmictrading), pricing, intraday risk andPnLapplications
•Developing specialist knowledge in relevant systems, sharing that knowledge with team members and globalpartners
•Liaising with application development and infrastructure teams targeting on-going development, production activity and releasemanagement
•Ownership of major production incidents, working closely with other technology teams in order to resolve business-impactingissues
•Pro-actively improving the quality of systems and service, and increase businessvalue
•Upholding and championing bank and Production Management policies, procedures andstandards
•Managing projects through to completion, adhering to project-managementbest-practices
•Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale

 

 

Who are we hiring?

Weare looking for an outstandingProduction Support Engineer withexperienceworking in a fast paced, high pressured environment. Ideally within financial services or a large-scale technology firm.

•You haveexpert knowledgeofeTrading, Pricing orRiskfunctions
•Youhave experienced the demandingnature ofthetradefloor
•Youhave a thirst for knowledge and want to expand your technical and business knowledge
•Youstrong experience witha variety of platforms, includingUNIX/Linux
•You havean advanced understandingofnetwork technologiesandhavean interest in low latencytrading
•You areadept at writingSQL queries andstrong understanding ofhow relational databases work
•You areknow PerlorPython to an advanced level toautomate processes or have a development background
•Youare excellent at managing demandingclients constantly evolving needs
•You canthink quickly and logically under pressure, understand and fix problems in a fact-paced environment
•You areableto efficiently invokethe principles of ITIL and can use them to effectively protect and govern our production environment

About JPMorgan Chase & Co.

J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion.　 The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its J.P. Morgan and Chase, and WaMu brands.

　

J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.

J.P. Morgan is an Equal Opportunity Employer.