HR Service Administrator: Contact Center French (Nuvali)

Job description

Role Mission: Provides excellent customer service through answering inbound calls and processing request from customers

Major Job Duties & Detail
§ Receive inbound calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.
§ Educate callers on client processes whenever necessary
§ Document all calls with regards to caller's inquiries accurately using Call Tracking System.
§ Provide quality customer service on every call.
§ Communicate clearly and effectively with participants
§ Performs other tasks as required.

Interaction with others
Communication with internal and external functional areas as required.
Required
•Associate's Degree/College Diploma
•English: Fluent

Auto req ID

96617BR
Required Education

Bachelor's Degree
Role ( Job Role )

HR Contact Center Representative
State / Province

LAGUNA
Primary job category

Human Resources
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

SANTA ROSA CITY
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  At least a college degree with a least one year Customer service experience
·  Excellent (English/French) oral and written communication skills
·  Respond to customers' queries through email, calls and chat.
Skill-keywords

This role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are not limited to, Compensation & Benefits, Workforce Management, Skills Learning. The HR Generalists perform 1st level support and receive the queries first through direct calls and e-mails. The HR Specialists perform 2nd level support and handle more difficult, time consuming or special queries. This involves working closely with client HR teams in various countries. The employee prioritizes tasks and chooses the best method.

Skills:

Environment:
Experience and working knowledge in several interrelated departmental activities. Awareness of functional activities.

Communication/Negotiation:
Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination.

Problem Solving:
Use specialized technical knowledge to identify ,evaluate, and resolve various interrelated problems from several sources.
Recommends improvements to established procedures.

Contribution/Leadership:

Responsible for a variety of interrelated processes within well established procedures.

Responsible to set work schedules individually or as a team member.

Process is monitored as required.

Provides technical guidance.

Impact on Business/Scope:

Accountable for individual results and for the impact of the results on the team, interrelated activities, or project.
Country

Philippines
Preferred Technical and Professional Experience

·  Adaptability to an ever changing environment.
·  Knowledge of Microsoft Office
·  Accuracy and attention to details because of sensitive Client information.
·  Highly customer service oriented personality
Secondary Job Category

Business Outsourcing Delivery - Human Resources
Eligibility Requirements

N/A
Position Type

Early Professional
Early Professional Track

No Track
New Collar Role

No