Assistant Manager - Front Office (Overnights)

Job description

The Role

Grand Hyatt Melbourne is seeking a motivated Full Time Assistant Manager - Front Office (Overnights) to work in the hotel's busy and dynamic Front Office Department.

We are seeking an experienced and passionate leader who will guide, inspire and coach a large team while creating memorable guest experiences.

Key duties include:

•To be fully aware and responsible for all activity within the Hotel whilst on shift
•To conduct pre-shift briefings with employees communicating issues such as rooms occupancy, arrivals and departures, VIP requirements, functions and events, and any other areas of note as required.
•To delegate duties and responsibilities required to employees, nurturing and developing them whilst ensuring that standards of operation are correctly maintained
•To handle guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues
•To provide seamless check in and check out procedures to all guests

The successful candidate will have:

•A Degree or equivalent in Hotel Management
•A Minimum of 1 year of industry related experience, ideally in a five star establishment
•Full availability to work overnights across seven days

•Current unrestricted Australian working rights

Desired profile

Qualifications :

Culture

At Grand Hyatt Melbourne, we embody our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Fun, Creativity, Respect, Empathy, Integrity, and Humility at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. Everything that we do for our guests is mirrored in what we do for our most important asset – YOU!

Benefits




With enriching work comes amazing rewards! Just some of our associate benefits include:

·  Above Award wage rates
·  Discounted meals in our trendy associate restaurant
·  Complimentary accommodation at selected Hyatt properties worldwide
·  Discounted accommodation rates for associates as well as friends and family
·  Food and Beverage discounts at Australian-based Hyatt properties
·  Fully laundered uniforms
·  Learning & Development opportunities
·  Discounted Gym Membership at our City Club

How to Apply?

Please click the Apply Now button. Don't forget to include a cover letter and let us know “why you're passionate about joining our team”.