Business Analyst - Collections

Job description

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a qualified individual to join our Collections team in the role of Business Analyst.

Your main responsibilities will include:
· Monitor, manage and analyse the performance of collections strategies ensuring they support the risk/reward trade off with the emphasis on either cost benefit or improved customer experience.
· Provide risk, cost and outcome related analytics to support the management of the Retail Collection Strategies.
· Provide support for all Collections Management Information for all Retail products.
· Assist with the ongoing review and production of daily, monthly and quarterly reporting requirements for Collections and ensuring reports are delivered error free and on time.
· Ensure that regional guidelines and procedures are followed where appropriate.
· Develop, maintain and manage Collection strategies tracking/monitoring reports and ensuring all strategies are performing at optimal level.
· Build and maintain constructive working relationships with key internal and external stakeholders.

Desired profile

Qualifications :

To be successful in this role, you will need:

·  Advanced knowledge and experience of working with SAS / SQL programming dealing with large and complex data sets.
·  Proficient in MS Office applications including advanced Excel skills.
·  Degree-level qualification in numeric or business discipline and Business Analysis experience in Financial Services industry is desirable.
·  Pro-active attitude and an ability to work to tight deadlines and ability to work independently.
·  Excellent communication and engagement skills with the ability to build effective relationships across the business.
You'll achieve more when you join HSBC.
www.hsbc.com.au/careers


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