Cyber Security Product Support Engineer - Junior

Job description

Cyber Security Product Support Engineer - Junior

Airbus Defence & Space Newport

As the European specialist in cyber security, the mission of Airbus' CyberSecurity business is to protect governments, companies and critical infrastructures from cyber threats. Its trusted, high performance security products and services are able to detect, analyse and counter the most advanced cyber attacks.

Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of € 67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe's number one space enterprise and the world's second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

A vacancy for a (Junior) Cyber Security Product Support Engineer has arisen within Airbus CyberSecurity in Newport, South Wales.

Desired profile

Tasks & accountabilities

Your main tasks and responsibilities will include:

°Technical Sales:

·  Present and deliver technical support in conjunction with sales (this may be at customer sites)
·  Assist with demonstrations to customers and customer trials
·  Assist customers with CAPS application forms and key ordering
·  Feedback customer experiences and needs, shaping the products going forward
·  Maintain relationships with current and potential customers
·  Assist with technical input to the marketing team

°Cyber Security Product Support:

·  Respond to customer queries and issues
·  Investigate and reproduce product issues
·  Collate customer network topologies to assist development with testing
·  Deliver on site upgrades
·  Product improvement program: Meet with stakeholders to discuss customer requests and features that would benefit the cyber security product community
·  Input to CSI (continual service improvement)
·  Out of hours product support via telephone or travelling to customer site

Required skills

You have the following skills and experience:

·  Educated to a degree level (or equivalent) in IT, Engineering or a related discipline
·  Proven knowledge in Networking and IP
·  Strong problem solving skills
·  Ability to present and write reports to key stakeholders (both internal and external) at a professional level
·  Ability to communicate appropriately at both management and engineering level
·  Ability to work alone without supervision
·  Enthusiastic to learn
·  Fluent in English

The following requirements are desirable:

·  Awareness of IKEv2, PKI
·  Knowledge in Cyber Security
·  Knowledge in software languages (C#, C++, C, Python)

This position will require a security clearance or will require being eligible for clearance by the recognised authorities.