Part Time Customer Care and Sales Administrator

Job description

  Location
Cramlington, Northumberland
·  Salary
£16,500.00/Year
·  Category
Sales & Retail - Telesales, Media Sales, B2B
·  Job type
Permanent
·  External Reference
SY/SC
·  Industry
Office and Secretarial

Part Time Customer Care and Sales Administrator
Cramlington
Permanent
�16,500 (Pro Rota)

I am delighted to be recruiting for a very successful manufacturing client based in Cramlington, who are looking for a Part Time Customer Care Administrator to join their team. The role of Customer Care and Sales Administrator will be to assist the Head of Operations in the growth of sales and in providing an efficient and effective customer care and administration function through ensuring best practice policies and procedures and instilling the ethos throughout the Customer Care and Administration team.

Working as part of a small Customer Care Team, the role exists to proactively manage sales to trade in the education sector by utilising strong sales administration skills and techniques, customer relationship management and self-motivated commercial awareness.

Key Tasks:

* Provide proactive and commercial B2B account management and administration.
* Deliver outstanding customer support through in-bound calls and emails in a professional yet approachable manner.
* Maximise value from each call by taking all opportunities to increase sales through up selling and following up on leads given/quotations raised.
* Help deliver maximum value from carriers and delivery companies to ensure a professional and accurate delivery service.
* Administer website orders and stock levels where appropriate.
* Administer returns and process accurate refunds.
* Monitoring online payment details to reduce risk of fraudulent orders being processed.
* Provide cover for colleagues during absence or busy times.
* Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling.
* Monitoring of marketplaces for intellectual property infringements and preparation and issue of relevant legal documentation
* Provide cover for colleagues during absence or busy times.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.