Customer Service Administrator

Job description

  Location
Hounslow, Greater London
·  Salary
20000 £ - 21000 £ / Year
·  Category
Sales & Retail - Customer Services
·  Job type
Permanent
·  External Reference
509484.4
·  Industry
Sales and Retail

Customer Service Administrator
Monday - Friday
09:00 - 17:30
�20,000 - �21,000pa
20 days Holiday+ Bank holidays

A new opportunity has arisen for a passionate, driven and enthusiastic Customer service Administrator. Our client based in Acton supply diary products to a large number of clients ranging from hotels, small convenience stores and restaurants. Their currently looking for a Customer service Administrator to join the team. You will have strong customer service and administration skills, with the ability to multi-task and work towards tight deadlines.

Daily delegations
*Handling calls or emails as assigned.
*Ensuring all client issues are dealt with in a timely manner
*Communicating with all clients in a professional manner and escalating any issues to management level if needed
*Providing product knowledge
*Processing any orders and assisting with transactions
*Supporting the CRM and updating the database as and when required
*Carry out any ad-hoc administration duties as required

Person specification
*College NVQ, Btec/ A-level education preferred
*Excellent English (Oral and Written)
*Good skills in Microsoft office tools
*The ability to learn various IT systems/ in-house systems
*Flexible and multi-tasking
*Willingness to work outside of normal office hours as and when required
*Strong communicator who's confident dealing with Clients
*Professional and friendly manner with the ability to build rapport
*Team skills - able to support other team members where possible
*Customer service (Retail)/ Customer service department experience (Office based)

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.