Guest Services Agent / Executives

Job description

Key tasks

Duties and Responsibilities:

Assist with guests’ check-in and check-out;
Verify guests’ reservations;
Ensure guests are attended to promptly and efficiently;
Attend to guests’ requests and queries in a polite and efficient manner;
Ensure a high level of customer service is consistently maintained.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

  Move Up

  Watch the video

Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

Job Requirements:

Minimum with a Diploma;
Minimum 1-3 years of Front Office experience in a service industry will be an advantage;
Good working knowledge of Opera system;
Customer oriented with a pleasant disposition;
Able to work in a fast-paced environment;
Excellent communication and interpersonal skills;