Front Office Manager

Job description

Company Description

As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!

Job Description

·  To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.
·  To assist in ensuring that front office department is managed successfully as independent profit center.
·   To monitor all costs and recommend measures to control them.  To establish an integrated cost management plan through product lining, minimal inventories.
·  To ensure that the Department Operational Budget is strictly adhered to.
·  To assist in preparing monthly forecasts and schedule resources accordingly.
·  To assign responsibilities to subordinates and to check their performance daily.
·  To liaise with the Revenue Management Department and Reservation Department to ensure the proper market mix to achieve the maximum room revenue and provide sales lead.
·  To assist the Sales Managers, in the aspects of controlling heavy dates, resolving conflicts in bookings changing dates and facilities.
·  To be responsible in the implementation of Accor audit system.
·  To maintain a logbook of all guest and staff incident reports and submit reports to the management.
·  To monitor service and rooms standards in all places of work.
·  To work with the respective Department Heads to take corrective action where necessary.
·  To be always available and visible during peak periods.
·  To conduct frequent and thorough inspections to ensure the Lobby and operating equipments are presentable and in good working conditions.