Customer Service Mnage
03-2017 - 09-2017 Logistics
william grimaldi
Export Specialist
42years • Nocera Superiore
Skills
Experiences
Business Development Mana
01-2017 - 03-2017 Logistics Business Development in Campania area and building of international overseas agent network. Sales activity with several meeting per week and inboud sales coordination with pricing and operative team in the office.
Technical Direc
10-2014 - 05-2016 Logistics Coordination, Optimization and Development about Air Freight and Sea Freight import & export deptartments, Supervisoring eight persons and two offices (headquarter and branch) resetting of new overseas agent network and development about new trades, mostly about Air Freight Export Department.
Inside sales and pro
09-2014 - 10-2014 Logistics Proposal and inside sales in one of most important international freight forwarding company in the world. Deugro Group in experienced in project cargo, part and full vessel chartering, out of gauge shipments by sea, air and truck. More than 2'000 employees around the world for this German multinational company and all of us feel like part of a family
Export Mana
10-2013 - 08-2014 Chemistry / Biology / Agronomy Management, supervision and development of the distribution network for italian and foreign markets, through the maintenance of relationships existing, as well as with the development of the same, both for the HoReCa / FoodService, both for what Retail. Coordination, analysis and implementation of business plans stabilished by stakeholders. Coordination and management company negotiations in full terms, starting by first contact in all the ways (web, telphone, exhibitions) up to commercial proposal and marketing strategies for customer's market. Coordination with production dept in order to manage the orders preparation and goods delivery on time, maximizing the profit for the company, as well as customer satisfaction and avoiding any operational inefficiencies. Management and export documents issuing,as per special requirement expressed by the customer. Production statistics to support the analysis and improvement of business results, looking at promotional and commercial communication strategies. Attending exhibition and B2B meeting to develop customer portfolio improving brand communication and marketing results for the company.
EXPORT MANAGER
12-2012 - 09-2013 Chemistry / Biology / Agronomy New market screening activities to find new business opportunity, improving customers portfolio (foodstuff importers and distributors) concerning professional food-service and retail channels of distribution. Attending international foodstuff exhibition to collect new potential customers to be in contact to after the event. Self-made negotiation with customer about commercial proposal, business activities and marketing strategy. B2B meeting in Italy or abroad. Management goods shipment to foreign Countries (issuing docs, contacting freight forwarding suppliers).
Project Mana
10-2011 - 09-2012 Logistics New market screening activities to find new business opportunity, improving customers portfolio (foodstuff importers and distributors) concerning professional food-service and retail channels of distribution. Attending international foodstuff exhibition to collect new potential customers to be in contact to after the event. Self-made negotiation with customer about commercial proposal, business activities and marketing strategy. B2B meeting in Italy or abroad. Management goods shipment to foreign Countries (issuing docs, contacting freight forwarding suppliers).
Business Development Manager
12-2008 - 10-2011 Logistics Coordination and overall responsibilities about sea freight operational and commercial departments for export and import, coordinating a team of 8 people. Focus on internal organization for operational dept and about customers portfolio improvement about commercial dept. Personal attention about not-conformity files. Suppliers selection, accordingly with Company’s Policies, to maximize the profit of each single contract. Coordination about internal warehouse goods traffic: In/Out goods into the warehouse, packing goods, survey, warehouse customs operations, coordinating loading/unloading goods for groupage containers and consolidated shipments, including documentation issuing and checking. Operations activities for air freight dept for different commodities: fashion, foodstuff, perishable, reefer, hazardous. Main trades followed up: Middle East and Far East.
Seafreight Operational Execut
05-2007 - 12-2008 Logistics Operational sea freight dept about export and import shipment. Main activities: goods pickup management coordinating haulers operations, booking reservation to shipping lines and/or NVOCC agents, issuing bills of lading (with / without negotiating bank credit - Cash agains docs, Letter of Credit) HBL and NVOCC BL, sending instructions for master bill of lading to the shipping company or agent, customs clearance operations management presenting shipper's docs, sending pre-alert at destination and sending original documents to agent / customer, issuing invoice to the customers about our services, checking invoice receipt by all suppliers involved in each shipment. Rates negotiation with suppliers (shipowners, shipping lines, port terminals crews and network agency for inland operations at destination). Experience in different kind of goods management: out of gauge, fashion, electronics, cosmetics, pharmaceutics, foodstuff, reefer, perishable, hazardous cargo at origin and at destination, as well as in cross-trading shipments (from foreign to another foreign Country). Coordination and report about goods survey in different stages of shipment. All above mentioned operations are developed about Full Container Loaded (FCL) or about Less Container Loaded (LCL). LCL shipments are managed using external NVOCC suppliers or internally, managing groupage container on behalf of our partner in different part of the world (Dubai, Jeddah, Dammam, Riyadh, Shanghai, Houston, Cartagena). Administration tools invoicing our customers and checking our suppliers' invoices to close the file by the beginning to the end of it.
Education & training
Università Parthenope
2001 - 2009 Consulting
My soft skills
Languages spoken
Italian Native language Amharic Professional Spanish Basic